Hospitality Service Supervisor | Lead & Elevate Guest Experience

Baxterstorey; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 Days holiday inclusive of bank and…

Birthday additional holiday

3 days volunteering days

3 days grandparent leave

24 week’s enhanced maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Discounts from Perkbox app

Wellbeing hub

Access to employee assistance

Cycle to work scheme

Job summary

BaxterStorey in London is seeking a Service Supervisor to lead catering teams and ensure outstanding guest experiences. You will recruit, train, and supervise staff, uphold service standards, and manage event logistics to deliver impeccable hospitality.

The role emphasizes teamwork, customer focus, and a proactive approach to solving challenges while supporting a positive work environment.

Qualifications

• Previous experience within the hospitality industry.
• Have a contagious passion for food and customer service.
• You draw satisfaction from supervising, training, and supporting a team.
• Understanding of delegation skills.
• Excellent organisational abilities; high attention to detail.
• Concise and effective verbal and written communication.
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.

Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies; oversee event flow.
• Customer Service - foster positive relationships with clients and guests, handle inquiries and dietary requirements.

Skills

Hospitality experience

Team supervision

Delegation

Organisational skills

Communication

Job description

BaxterStorey in London is seeking a Service Supervisor to lead catering teams and ensure outstanding guest experiences. You will recruit, train, and supervise staff, uphold service standards, and manage event logistics to deliver impeccable hospitality.

The role emphasizes teamwork, customer focus, and a proactive approach to solving challenges while supporting a positive work environment.