Operations Support Manager (Barnet, UK)

Parking; Chipping Barnet; Híbrido; GBP 40.000 - 60.000; Jornada completa

Descripción de la vacante

APCOA Parking in Barnet is seeking an Operations Support Manager to oversee parking operations, driving performance and compliance while supporting frontline teams. The role links on-street operations with contracts, ensuring a safe, well-managed service for residents and businesses.

You will lead supervisors, monitor KPIs, and work with clients to deliver consistent, compliant service. A hands-on, problem-solving leader who communicates clearly will thrive here.

Formación

• Experience managing supervisors or equivalent roles.
• Strong people-management and communication skills.
• Confident handling performance management and disciplinary processes.
• Commercially aware and comfortable analysing data.
• Full, clean UK driving licence.

Responsabilidades

• Supporting the Operation Manager and Assistant Contract Manager to deliver a high-quality, compliant service.
• Leading, motivating and developing a team of Senior Civil enforcement officers and on street CEOs.
• Depising for the Operation Manager when required.
• Ensuring KPIs, service levels and quality standards are consistently achieved.
• Managing staff performance, absence and employee relations.
• Working closely with residents, local businesses, councillors and the Metropolitan Police.
• Helping create safer neighbourhoods and thriving local business districts.
• Ensuring health & safety and quality standards are met at all times.

Conocimientos

Experience managing supervisors

People-management

Communication skills

Performance management

Data analysis

UK driving licence

Descripción del empleo

We’re looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands-on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.

As the Operations Support Manager, you’ll be a key link between on-street operations, office functions, and contract management. You’ll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.

What makes this role stand out?

This role is ideal for someone who thrives on problem-solving and continuous improvement. You’ll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you’ll be trusted to support the long-term success of our operations and people.

We’re looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You’ll support a resilient operation, dedicated on-street staff, and ensure our services are delivered efficiently, compliantly, and professionally.

What You’ll Be Doing

• Supporting the Operation Manager and Assistant Contract Manager to deliver a high-quality, compliant service
• Leading, motivating and developing a team of Senior Civil enforcement officers and on street CEOs.
• Deputising for the Operation Manager when required
• Ensuring KPIs, service levels and quality standards are consistently achieved
• Managing staff performance, absence and employee relations
• Working closely with residents, local businesses, councillors and the Metropolitan Police
• Helping create safer neighbourhoods and thriving local business districts
• Ensuring health & safety and quality standards are met at all times

What We’re Looking For

• Experience managing supervisors or equivalent roles
• Strong people-management and communication skills
• Confident handling performance management and disciplinary processes
• Commercially aware and comfortable analysing data
• Full, clean UK driving licence

Why Join Us?

• A leadership role with real community impact
• Opportunity to influence performance and service delivery
• Supportive management team with room to develop your career

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.