Operations Manager

The Methodist Church in Britain; Sheffield; Presencial; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement

Flexible working

Caring responsibilities support

Competitive pay

Descripción de la vacante

Sheffield City Council’s Parking Services seeks an Operations Manager to lead the Parking Enforcement frontline team seven days a week, including evenings, driving performance and service change. The role is based in England’s large local authority parking operation, expanding its evening enforcement capability.

Candidate profile should include experience managing frontline teams in fast-paced environments, with a focus on delivery, collaboration and inclusive leadership.

Formación

• Experience managing frontline teams in a fast-paced operational environment.
• Proven ability to develop and motivate frontline staff.
• Track record of managing performance and delivering reliable services.

Responsabilidades

• Lead the Parking Enforcement frontline team across seven days a week, including evenings.
• Maintain high standards of day-to-day service delivery.
• Drive improvement and change to meet the city's evolving needs.
• Develop and motivate frontline teams.
• Manage performance and deliver reliable services.
• Collaborate with other Operations Managers to improve the whole service.
• Develop integrated ways of working and secure value for money.
• Turn insight into practical solutions.
• Build productive relationships with councillors, senior leaders, national agencies, stakeholders, businesses and partners.
• Expand the evening enforcement team following the service review.
• Create an inclusive environment in which colleagues can perform at their best.
• Deliver key priorities for Sheffield through strategic and operational leadership.

Conocimientos

Strategic thinking

People leadership

Clear communication

Emotional intelligence

Influencing skills

Descripción del empleo

Operations Manager post leading Parking Enforcement within Sheffield City Council's Parking Services, reporting to the Parking Services Manager. The role oversees a large frontline team delivering enforcement seven days a week, including evenings, while improving day-to-day performance and driving service change. It is a full-time post in one of England's largest local authority parking operations, which is expanding its evening enforcement team. Fit depends on a track record of managing frontline teams in a fast-paced operational setting.

What the job involves

• Lead the Parking Enforcement frontline team across seven days a week, including evenings
• Maintain high standards of day-to-day service delivery
• Drive improvement and change to meet the city's evolving needs
• Develop and motivate frontline teams
• Manage performance and deliver reliable services
• Work with fellow Operations Managers to improve and evolve the whole service
• Develop integrated ways of working and secure value for money
• Turn insight into practical solutions
• Build productive relationships with councillors, senior leaders, national agencies, stakeholders, businesses and partners
• Expand the evening enforcement team following the service review
• Create an inclusive environment in which colleagues can perform at their best
• Deliver key priorities for Sheffield through strategic and operational leadership

What’s required

Experience

• Experience as a people manager
• Track record of developing and motivating frontline teams
• Track record of managing performance and delivering reliable services in a fast-paced operational environment

Skills & knowledge

• Strategic thinking balanced with a strong focus on delivery
• Operational judgement and sound decision-making
• Clear communication
• Emotional intelligence
• Influencing skills to work with partners and senior stakeholders

Checks & eligibility

• Relevant safeguarding checks

Other

• Confident, collaborative and inclusive leadership
• Openness and integrity in leadership

Nice to have

• Experience of working in parking or a related enforcement service

What’s offered

• Generous holiday entitlement
• Flexible working options, including reduced hours, part-time working or job share
• Support for staff with unpaid caring responsibilities to work flexibly
• Starting salary at the bottom of the grade, or at the point of minimum advantage if payslip evidence shows higher basic pay