Operations Support Manager

APCOA; East Finchley; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Job summary

APCOA Parking UK in Barnet is seeking an Operations Support Manager to join a fast-paced, hands-on team. You will drive operational excellence, support frontline staff, and ensure compliant service delivery across the borough.

You’ll link on-street operations with office functions, monitor KPIs, develop staff, and report performance. Strong leadership, data-driven problem solving, and clear communication are essential.

Qualifications

• Recent management experience (Team Manager level or similar)
• Experience managing supervisors or equivalent roles
• Strong people-management and communication skills
• Confident handling performance management and disciplinary processes
• Proven experience monitoring KPIs
• Commercially aware and comfortable analysing data
• Good IT skills (MS Office)
• Full, clean UK driving licence

Responsibilities

• Supporting the Operation Manager and Assistant Contract Manager to deliver a high-quality, compliant service
• Leading, motivating and developing a team of Senior Civil enforcement officers and on street CEOs.
• Deputising for the Operation Manager when required
• Ensuring KPIs, service levels and quality standards are consistently achieved
• Managing staff performance, absence and employee relations
• Working closely with residents, local businesses, councillors and the Metropolitan Police
• Helping create safer neighbourhoods and thriving local business districts
• Ensuring health & safety and quality standards are met at all times

Skills

People management

KPI monitoring

Data analysis

Communication

Leadership

Driving licence

Tools

MS Office

Job description

The Role

Operations Support Manager

Location: Barnet

Salary: £37,000 per annum

Hours: 42.5 hrs per week 5 days over 7

We're looking for an Operations Support Manager to play a central role in supporting the delivery of our parking operations across Barnet. This is a fast-paced, hands-on role that focuses on driving operational excellence, improving performance, and helping our frontline teams succeed in creating safer, better-managed neighbourhoods.

As the Operations Support Manager, you'll be a key link between on-street operations, office functions, and contract management. You'll support the smooth running of enforcement, notice processing, compliance, and performance reporting, while proactively identifying opportunities to improve efficiency and compliance. This is your chance to make a real impact on how local government services are delivered.

What makes this role stand out?

This role is ideal for someone who thrives on problem-solving and continuous improvement. You'll work closely with operational managers and clients, using data, insight, and practical experience to support service delivery and drive positive change. From improving processes and responding to new challenges, you'll be trusted to support the long-term success of our operations and people.

We're looking for a confident, organised, and proactive leader who understands that effective operations rely on strong support and clear communication. You'll support a resilient operation, dedicated on-street staff, and ensure our services are delivered efficiently, compliantly, and professionally.

What You'll Be Doing

• Supporting the Operation Manager and Assistant Contract Manager to deliver a high-quality, compliant service
• Leading, motivating and developing a team of Senior Civil enforcement officers and on street CEOs.
• Deputising for the Operation Manager when required
• Ensuring KPIs, service levels and quality standards are consistently achieved
• Managing staff performance, absence and employee relations
• Working closely with residents, local businesses, councillors and the Metropolitan Police
• Helping create safer neighbourhoods and thriving local business districts
• Ensuring health & safety and quality standards are met at all times

What We're Looking For

• Recent management experience (Team Manager level or similar)
• Experience managing supervisors or equivalent roles
• Strong people-management and communication skills
• Confident handling performance management and disciplinary processes
• Proven experience monitoring KPIs
• Commercially aware and comfortable analysing data
• Good IT skills (MS Office)
• Full, clean UK driving licence

Why Join Us?

• A leadership role with real community impact
• Opportunity to influence performance and service delivery
• Supportive management team with room to develop your career
• Competitive salary

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.