Operations Support Manager

Snozone Holdings Limited; Castleford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Birthdays off

Free slope access

Restaurant discount

Equipment discount

Gym membership discount

25 days holidays + 8 bank holidays

Pension contribution

Professional qualification funding

Volunteer leave

Job summary

Snozone Holdings Limited in Castleford is seeking an Operations Support Manager - Equipment Hire to lead the venue's equipment hire team, ensuring guest satisfaction, safety, and efficient operations on and off the slope.

You will develop staff, support the Senior Manager on Duty, manage staffing, stock, and maintenance, and drive improvements in service and commercial results while upholding Snozone values.

Qualifications

• Experience in people leadership and driving performance.
• Excellent guest service skills and standards-driven execution.
• Strong organisational skills and ability to plan in a fast-paced setting.
• Commercial thinking with up-selling ability to enhance revenue.
• Able to communicate clearly and motivate the team.
• Exhibits sound judgement, drive and influencing skills.

Responsibilities

• Lead and develop the equipment hire team on and off the slope.
• Support the Senior Manager on Duty, including venue opening and closing.
• Oversee recruitment, coaching and performance development, and staffing levels.
• Ensure first aider is on duty and safety standards are maintained.
• Manage stock control, merchandising and equipment maintenance.
• Improve guest experience, efficiency and commercial results.

Skills

People leadership

Operational knowledge

Guest service

Commercial thinking

Communication & motivation

Decision making

Influencing skills

Education

A level standard or equivalent

Job description

We are seeking an Operations Support Manager - Equipment Hire to join our team. The successful candidate will provide strong leadership across the venue, ensuring excellent guest experiences, operational efficiency and consistently high standards.

The role will be responsible for leading and developing team members working both on and off the slope. You will support the Senior Manager on Duty function, including venue opening and closing.

Key responsibilities include people management, recruitment, coaching and performance development, ensuring appropriate staffing levels and effective communication across the department.

The successful candidate will be a confident, proactive leader with excellent organisational and communication skills, a strong focus on safety and guest service, and the ability to identify opportunities to improve performance, efficiency and commercial results.

Strategic management:

• 1) Ensure all guests receive the best possible greeting upon entering the venue and at the equipment hire desk.
• 2) Ensure that a First Aider is always on duty.
• 3) Ensure the equipment hire team undertakes regular maintenance and repairs for all hardware equipment.
• 4) Ensure that rental equipment is cleaned sanitised immediately upon guests returning them.
• 5) Ensure that ticket checks are conducted every 30 minutes and that guests are professionally notified when close to ticket expiry.
• 6) Undertake the management for stock and order control across all merchandise and hardware.
• 7) Ensure the equipment hire team are working effectively on the slope, engaging guests positively and attending to guests in need.

The Person

• Strong operational knowledge across leisure, hospitality and/or retail industries.
• Experience in people leadership and driving performance.
• Excellent guest service skills, standards driven, good organisational skills.
• To be able to make decisions in a fast-paced environment and enjoy it
• Commercial thinking, the ability to increase revenue through up-selling.
• To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management.
• Ability to communicate to and motivate the team providing day-to-day leadership and direction.
• Exhibits strong judgement, drive and influencing skills.

Qualifications

A level standard or equivalent

Able to demonstrate Snozone Values

• We lead by example in everything we do and have a passion for winning.
• We value and support our people.
• We’re open, honest and have exceptional standards.
• We believe in teamwork, together we’re stronger.
• We’re obsessed with providing an outstanding guest service.
• We’re always looking to improve our business, its revenue and its efficiency.

Team Member Benefits

• Bonus scheme for permanent team members
• Birthdays off! – an extra day’s holiday
• Free use of the slope
• 50% off in our Alpine Kitchen Restaurant on a selection of menu items
• 40% off Rossignol equipment
• 10% off memberships with no joining fee at Pure Gym
• Up to 25 days holiday per year plus 8 bank holidays
• Financial well-being through Stream
• Access to our ride to work scheme
• Pension contribution above the statutory standard
• Funded learning and development for a professional qualification (subject to T&Cs)
• Paid volunteer leave to support our charity partner Sense (subject to the terms of the scheme)