Equipment Hire Team Member FIXED TERM

Snozone Holdings Limited; Castleford; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Bonus scheme

Birthday holiday

Free slope access

Restaurant discount

Equipment discount

Gym discount

Holiday entitlement

Financial well-being

Job summary

Snozone Holdings Limited is seeking an enthusiastic Equipment Hire Team Member for a fixed term seasonal contract at Castleford. You will work at the equipment hire desk and on the slopes, issuing and fitting skis, snowboards and boots while delivering great guest service.

You will support slope operations, assist with lift management and on-snow activities, and ensure a safe, enjoyable experience in a cold, dynamic environment. Training will be provided.

Qualifications

• Experience in guest service or hospitality is desirable but training is provided.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced, physical environment.
• Willingness to learn and adapt to seasonal scheduling.

Responsibilities

• Welcome guests and members and deliver excellent service.
• Assist guests with fitting boots, skis, and snowboards as needed.
• Maintain ski hire area: clean, organized, and well stocked.
• Check equipment and store gear correctly at end of day.
• Support slope operations and assist with lift management when required.
• Contribute to a safe, fun guest experience on slopes.

Skills

Guest service

Communication

Teamwork

Safety awareness

Flexibility

Education

GCSEs or equivalent

Job description

We are seeking an enthusiastic and reliable Equipment Hire Team Member to join our team on a fixed term seasonal contract. This varied role involves working both on the equipment hire desk and, on the slopes, ensuring guests enjoy a safe and exceptional experience. Responsibilities include issuing and fitting skis, snowboards and boots whilst delivering excellent guest service. In addition, you will support slope operations by assisting with lift management, monitoring guest safety, and helping to run on-snow sessions and activities. The role requires a hands‑on approach and the ability to work effectively in a cold and physically demanding environment. The ideal candidate will be guest‑focused, adaptable, safety‑conscious, and able to work as part of a team in a fast‑paced setting. Previous experience in snow sports, equipment hire, leisure, hospitality, or customer service is desirable but not essential, as training will be provided. If you have a passion for snow sports and enjoy working in an active environment, we would love to hear from you.

Responsibilities

• Provide all our guests and members with the best possible welcome.
• Engage with our guests and members, positively and affirmatively always, explaining the benefits of higher yielding activities before making future bookings.
• Complete daily check sheets at start and end of day.
• Rental equipment always cleared away, tidy and stored correctly.
• Set out nets correctly as per requirements of the day and clear away at end of day.
• Helmets fully stocked, tidy and sanitised after each use.
• Assist guests with fitting of boots, skis and snowboards as required.
• Complete regular slope pass checks in line with brand standards.
• Check rental returns for damage and transfer faulty equipment to tech room immediately
• Ensure work tops, flooring, racking and general areas are always clean and tidy.
• Assist our guests and members with the kiosks when required.

The Person

• A highly motivated individual who demonstrates outstanding communication skills.
• A commercial operator who is professional and can provide an exceptional guest experience.
• Possesses a very committed and diligent working style.
• Has strong implementation skills

Qualifications

A good standard of GCSEs (or equivalent)

Able to demonstrate Snozone Values

• We lead by example in everything we do and have a passion for winning.
• We value and support our people.
• We’re open, honest and have exceptional standards.
• We believe in teamwork, together we’re stronger.
• We’re obsessed with providing an outstanding guest service.
• We’re always looking to improve our business, its revenue and its efficiency.

Team Member Benefits

• Bonus scheme for permanent team members
• Birthdays off! – an extra day’s holiday
• Free use of the slope
• 50% off in our Alpine Kitchen Restaurant on a selection of menu items
• 40% off Rossignol equipment
• 10% off memberships with no joining fee at Pure Gym
• Up to 25 days holiday per year plus 8 bank holidays
• Financial well-being through Stream
• Access to our ride to work scheme
• Pension contribution above the statutory standard
• Funded learning and development for a professional qualification (subject to T&C’s)
• Paid volunteer leave to support our charity partner Sense (subject to the terms of the scheme)