Operations Lead, Equipment Hire & Guest Experience

Snozone Holdings Limited; Castleford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Birthdays off

Free slope access

Restaurant discount

Equipment discount

Gym membership discount

25 days holidays + 8 bank holidays

Pension contribution

Professional qualification funding

Volunteer leave

Job summary

Snozone Holdings Limited in Castleford is seeking an Operations Support Manager - Equipment Hire to lead the venue's equipment hire team, ensuring guest satisfaction, safety, and efficient operations on and off the slope.

You will develop staff, support the Senior Manager on Duty, manage staffing, stock, and maintenance, and drive improvements in service and commercial results while upholding Snozone values.

Qualifications

• Experience in people leadership and driving performance.
• Excellent guest service skills and standards-driven execution.
• Strong organisational skills and ability to plan in a fast-paced setting.
• Commercial thinking with up-selling ability to enhance revenue.
• Able to communicate clearly and motivate the team.
• Exhibits sound judgement, drive and influencing skills.

Responsibilities

• Lead and develop the equipment hire team on and off the slope.
• Support the Senior Manager on Duty, including venue opening and closing.
• Oversee recruitment, coaching and performance development, and staffing levels.
• Ensure first aider is on duty and safety standards are maintained.
• Manage stock control, merchandising and equipment maintenance.
• Improve guest experience, efficiency and commercial results.

Skills

People leadership

Operational knowledge

Guest service

Commercial thinking

Communication & motivation

Decision making

Influencing skills

Education

A level standard or equivalent

Job description

Snozone Holdings Limited in Castleford is seeking an Operations Support Manager - Equipment Hire to lead the venue's equipment hire team, ensuring guest satisfaction, safety, and efficient operations on and off the slope.

You will develop staff, support the Senior Manager on Duty, manage staffing, stock, and maintenance, and drive improvements in service and commercial results while upholding Snozone values.