Operations Support - Logistics & Workforce

JD.com; Milton Keynes; On-site; GBP 27,000 - 36,000; Full time

Job summary

JINGDONG Logistics is seeking an Operations Support professional to coordinate staffing administration, attendance, timesheet verification, and labour cost settlement. You will liaise between supervisors, HR, service providers, and employees, ensuring accurate workforce records and smooth daily operations.

The role requires 2+ years in related fields, strong communication, and proficiency in Excel and workforce management systems, with fluency in English and Chinese.

Qualifications

• 2+ years in operations support, workforce coordination, HR administration, or related role.
• Excellent written and spoken English and Chinese; able to liaise with internal teams and external providers.
• Proficiency in Microsoft Office, especially Excel, and experience with workforce management or scheduling systems.

Responsibilities

• Support labour personnel administration including recruitment requests, staff replacement coordination, and offboarding processes.
• Maintain personnel records by managing account creation, system access, and scheduling setup or adjustments.
• Provide on-site onboarding support, including system registration and facial recognition enrollment.
• Monitor and manage attendance records and adjust system work hours as needed.
• Prepare and maintain employee timesheets and verify working hours.
• Coordinate labour cost settlement by reviewing supplier invoices and hours worked.
• Follow up on invoice discrepancies through cross-team communication.
• Maintain operational records and ensure documentation is organized and tracked.

Skills

Communication

Organizational skills

Problem-solving

Attention to detail

Bilingual English/Chinese

Tools

Microsoft Office

Excel

Workforce management systems

Job description

JINGDONG Logistics is seeking an Operations Support professional to coordinate staffing administration, attendance, timesheet verification, and labour cost settlement. You will liaise between supervisors, HR, service providers, and employees, ensuring accurate workforce records and smooth daily operations.

The role requires 2+ years in related fields, strong communication, and proficiency in Excel and workforce management systems, with fluency in English and Chinese.