Operation Support

JD.com; Milton Keynes; On-site; GBP 27,000 - 36,000; Full time

Job summary

JINGDONG Logistics is seeking an Operations Support professional to coordinate staffing administration, attendance, timesheet verification, and labour cost settlement. You will liaise between supervisors, HR, service providers, and employees, ensuring accurate workforce records and smooth daily operations.

The role requires 2+ years in related fields, strong communication, and proficiency in Excel and workforce management systems, with fluency in English and Chinese.

Qualifications

• 2+ years in operations support, workforce coordination, HR administration, or related role.
• Excellent written and spoken English and Chinese; able to liaise with internal teams and external providers.
• Proficiency in Microsoft Office, especially Excel, and experience with workforce management or scheduling systems.

Responsibilities

• Support labour personnel administration including recruitment requests, staff replacement coordination, and offboarding processes.
• Maintain personnel records by managing account creation, system access, and scheduling setup or adjustments.
• Provide on-site onboarding support, including system registration and facial recognition enrollment.
• Monitor and manage attendance records and adjust system work hours as needed.
• Prepare and maintain employee timesheets and verify working hours.
• Coordinate labour cost settlement by reviewing supplier invoices and hours worked.
• Follow up on invoice discrepancies through cross-team communication.
• Maintain operational records and ensure documentation is organized and tracked.

Skills

Communication

Organizational skills

Problem-solving

Attention to detail

Bilingual English/Chinese

Tools

Microsoft Office

Excel

Workforce management systems

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.The RoleWe are seeking a detail-oriented and proactive Operations Support professional to join our team. This role is essential in supporting labour operations by coordinating staffing administration, attendance management, timesheet verification, and labour cost settlement. The position requires strong communication skills to effectively liaise between supervisors, HR teams, service providers, and employees. Attention to detail and bilingual communication (English and Chinese) are critical to ensure accurate workforce records and smooth daily operations.Key Responsibilities• Support labour personnel administration including recruitment requests, staff replacement coordination, and offboarding processes.• Maintain personnel records by managing account creation, system access, and scheduling setup or adjustments.• Provide on-site onboarding support, including assisting new staff with system registration and facial recognition enrollment.• Monitor and manage attendance records, handling attendance exceptions and adjusting system work hours where necessary.• Prepare and maintain employee timesheets to ensure accurate recording of working hours.• Review and reconcile working hours, communicating with supervisors to confirm missing or inconsistent records.• Coordinate labour cost settlement by receiving, consolidating, and reviewing supplier invoices.• Follow up on invoice discrepancies through work hour verification and cross-team communication.• Support bills management including coordination, documentation, and settlement processes.• Maintain accurate operational records and ensure documentation is properly organized and tracked.What We're Looking For• Experience: 2+ years in operations support, workforce coordination, HR administration, or a related role.• Skills: Strong communication, organizational, and problem-solving skills with excellent attention to detail.• Technical Proficiency: Proficiency in Microsoft Office, particularly Excel, with experience using workforce management or scheduling systems.• Language: Excellent written and spoken English and Chinese, with the ability to communicate clearly with both internal teams and external service providers.• Communication: Strong interpersonal skills with the ability to coordinate effectively across departments and resolve issues efficiently.• Mindset: Proactive, reliable, and capable of managing multiple tasks in a fast-paced operational environment.Desirable Qualifications:• Experience supporting warehouse, logistics, or labour service provider operations.• Familiarity with attendance tracking systems or workforce management platforms.• Experience with invoice reconciliation or labour cost tracking.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.