Bilingual Operations Support for Global Logistics

JD.COM INTERNATIONAL UK LTD; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Job summary

JINGDONG Logistics is seeking an Operations Support professional in Milton Keynes to coordinate staffing administration, attendance, timesheets, and labour cost settlement. The role requires clear bilingual communication with English and Chinese stakeholders and close liaison with supervisors, HR, service providers and employees.

You will maintain personnel records, assist with onboarding, and manage system access and scheduling changes while ensuring accurate workforce records and timely

Qualifications

• 2+ years in operations support, workforce coordination, HR administration, or a related role.
• Strong communication, organizational, and problem-solving skills with excellent attention to detail.
• Proficiency in Microsoft Office, particularly Excel, with experience using workforce management or scheduling systems.
• Language: Excellent written and spoken English and Chinese.

Responsibilities

• Support labour personnel administration including recruitment requests, staff replacement coordination, and offboarding processes.
• Maintain personnel records by managing account creation, system access, and scheduling setup or adjustments.
• Provide on-site onboarding support, including assisting new staff with system registration and facial recognition enrollment.
• Monitor and manage attendance records, handling attendance exceptions and adjusting system work hours where necessary.
• Prepare and maintain employee timesheets to ensure accurate recording of working hours.
• Review and reconcile working hours, communicating with supervisors to confirm missing or inconsistent records.
• Coordinate labour cost settlement by receiving, consolidating, and reviewing supplier invoices.
• Follow up on invoice discrepancies through work hour verification and cross-team communication.
• Support bills management including coordination, documentation, and settlement processes.
• Maintain accurate operational records and ensure documentation is properly organized and tracked.

Skills

Communication

Organization

Attention to detail

Bilingual English/Chinese

Tools

Excel

Workforce management systems

Job description

JINGDONG Logistics is seeking an Operations Support professional in Milton Keynes to coordinate staffing administration, attendance, timesheets, and labour cost settlement. The role requires clear bilingual communication with English and Chinese stakeholders and close liaison with supervisors, HR, service providers and employees.

You will maintain personnel records, assist with onboarding, and manage system access and scheduling changes while ensuring accurate workforce records and timely