Operations Support Lead (13-Month FTC)

Lampton Leisure; Greater London; On-site; GBP 39,000 - 40,000; Full time

Job summary

Lampton Services, based in Feltham, is seeking an Operation Support Manager to lead the operational support function and coordinate planning, administration and reporting for planned, reactive and commissioned workstreams.

The role involves line management of planners and admin staff, maintaining service standards, and ensuring effective communication with clients and stakeholders. 13 months maternity cover; standard Monday–Friday hours.

Qualifications

• Experience leading operational support functions within planned, reactive or commissioned workstreams.
• Experience line-managing administrative teams, with performance management and workload coordination.
• Strong understanding of service delivery in a customer-focused, contract-driven environment.

Responsibilities

• Lead and manage day-to-day Operational Support, ensuring delivery of administrative and operational support.
• Provide line management and coaching to planners and support staff.
• Act as primary operational contact for stakeholders to resolve enquiries and escalations.
• Coordinate month-end reporting and support financial reconciliation for planned works.

Skills

Organisational skills

Communication

Data analysis

CRM experience

IT literacy

Tools

CRM platforms

Excel

Word

Internal systems

Job description

Lampton Services, based in Feltham, is seeking an Operation Support Manager to lead the operational support function and coordinate planning, administration and reporting for planned, reactive and commissioned workstreams.

The role involves line management of planners and admin staff, maintaining service standards, and ensuring effective communication with clients and stakeholders. 13 months maternity cover; standard Monday–Friday hours.