Operations & Projects Coordinator — Fixed Term (FTC)

Smart10 Ltd, Trading as SMT Recruitment; Welwyn Garden City; On-site; GBP 22,000 - 23,000; Full time

Job summary

SMT Recruitment are seeking an Operational Support Coordinator for a fixed term contract based in Welwyn Garden City. You will provide administrative and project coordination support across inquiries, referrals, reporting and governance, working closely with the COO and team to ensure deadlines are met.

The role requires strong organization, attention to detail and the ability to manage multiple tasks, priorities and confidential information in a proactive, collaborative environment.

Qualifications

• Experience in administration, coordination or project support.
• Ability to generate reports and manage data.
• Experience with MS Office and handling confidential information.
• Understanding of GDPR and data protection.

Responsibilities

• Provide administrative and coordination support across funded projects.
• Coordinate day-to-day administration of client enquiries and referrals.
• Monitor inboxes and referral routes, ensure enquiries are recorded and routed correctly.
• Communicate with clients, referrers and stakeholders by phone, email and other methods.
• Check referral information for completeness and follow up as needed.
• Support booking, changing and confirming appointments.
• Arrange meetings, room bookings, training and project-related activities.
• Produce reports for monitoring, management oversight and funders.
• Gather and present project data and outcomes for reporting.

Skills

Administration

Coordination

Project support

Data reporting

GDPR awareness

Microsoft Office

Stakeholder comms

Job description

SMT Recruitment are seeking an Operational Support Coordinator for a fixed term contract based in Welwyn Garden City. You will provide administrative and project coordination support across inquiries, referrals, reporting and governance, working closely with the COO and team to ensure deadlines are met.

The role requires strong organization, attention to detail and the ability to manage multiple tasks, priorities and confidential information in a proactive, collaborative environment.