Operations & Business Support Lead — Fixed-Term

Mitie Group plc.; Metropolitan Borough of Solihull; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mitie Group plc is seeking a proactive Contracts Support Manager on a fixed term contract to cover maternity leave. The role focuses on leading a Coordinator and Administrator team, ensuring clear responsibilities and service standards across Fire business operations.

You will balance workloads, manage attendance and training, maintain accurate records and dashboards, and build strong relationships with internal and external stakeholders.

Qualifications

• Experience in managing a team of Coordinators or Administrators.
• Strong operational administration and process management in multi-site environments.
• Ability to plan resources and deliver to tight deadlines.
• Confident working with management information, trackers and reports.

Responsibilities

• Provide day-to-day line management for the Coordinator and Administrator team, creating clear responsibilities, priorities and service standards.
• Plan workloads and ensure cover for absence, peak periods, month-end activity and deadlines.
• Oversee the end-to-end delivery of central administrative and coordination activities across the Fire business.
• Coordinate operational information required for mobilisation, service delivery, project support and reporting.
• Promote compliant and accurate record-keeping and data quality across systems.

Skills

People management

Operations coordination

Data quality monitoring

Stakeholder communication

Education

Business administration qualification

Tools

Microsoft 365 suite

Job description

Mitie Group plc is seeking a proactive Contracts Support Manager on a fixed term contract to cover maternity leave. The role focuses on leading a Coordinator and Administrator team, ensuring clear responsibilities and service standards across Fire business operations.

You will balance workloads, manage attendance and training, maintain accurate records and dashboards, and build strong relationships with internal and external stakeholders.