IT Service Desk Manager | Lead 10 Engineers on 14‑Month FTC

developrec; London; Vor Ort; GBP 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading tech organization in London is seeking an IT Service Desk Manager for a 14-month maternity cover. The role involves managing a team of engineers, ensuring high-quality service delivery, and overseeing system integrations. Applicants should have a proven track record in service desk management and strong leadership capabilities. This position offers an opportunity to work in a fast-paced environment and engage with senior stakeholders.

Qualifikationen

• Proven management of IT Service Desk teams in fast-paced environments.
• Strong leadership and coaching abilities.
• Technical proficiency in enterprise IT environments.

Aufgaben

• Lead and manage a team to ensure effective service delivery.
• Drive SLA performance for incident management.
• Oversee migrations and system integrations.

Kenntnisse

Team management

Service desk operations

Technical support

Stakeholder management

Process improvement

Communication

Tools

Jira Service Management

ServiceNow

Microsoft 365 Suite

SCCM

Jobbeschreibung

A leading tech organization in London is seeking an IT Service Desk Manager for a 14-month maternity cover. The role involves managing a team of engineers, ensuring high-quality service delivery, and overseeing system integrations. Applicants should have a proven track record in service desk management and strong leadership capabilities. This position offers an opportunity to work in a fast-paced environment and engage with senior stakeholders.