Operations Support Lead - 12-Month Fixed Term

Sovereign Network Group; Blandford Forum; On-site; GBP 40,000 - 55,000; Full time

Job summary

Sovereign Network Group is seeking an Operations Support Team Manager for a 12 month Fixed Term basis at the Blandford Office. The role leads the Operational Support Team, owning scheduling, administration and compliance activities to ensure regulatory obligations are met and customer experience is optimised.

You will provide direction to the team, delivering both operational and financial goals, while collaborating with senior leaders and stakeholders to maintain high performance and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to interpret and use complex data to produce insightful reporting.
• Experience in a large, fast-paced service environment.

Responsibilities

• Lead the Operations Support Team with a clear vision and accountability.
• Coordinate customer appointments for planned, reactive and compliance work.
• Ensure regulatory obligations are met and customer experience is optimised.
• Collaborate with senior leaders to deliver operational and financial goals.
• Monitor expenditure and provide accurate compliance support cross-functionally.
• Drive performance against targets to achieve best outcomes for customers.
• Escalate safety and compliance concerns to Building Safety & Compliance.

Skills

Communication

Data reporting

Stakeholder management

People development

Large scale operations

Job description

Sovereign Network Group is seeking an Operations Support Team Manager for a 12 month Fixed Term basis at the Blandford Office. The role leads the Operational Support Team, owning scheduling, administration and compliance activities to ensure regulatory obligations are met and customer experience is optimised.

You will provide direction to the team, delivering both operational and financial goals, while collaborating with senior leaders and stakeholders to maintain high performance and