Operations Support Lead – Compliance & Customer Excellence

Sovereign Network Group; Blandford Forum; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Private medical insurance

Wellbeing days and volunteering days

Gym membership discounts

Job summary

Sovereign Network Group is seeking an Operations Support Team Manager to lead the Operations Support Team from our Blandford office on a 12-month fixed-term basis. The role focuses on scheduling, administration, and compliance, delivering high levels of customer experience and regulatory adherence.

You will drive performance, manage stakeholder relationships, and ensure efficient delivery of planned, reactive, and compliance activities while supporting financial goals.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to interpret and use complex data and create insightful reporting.
• Stakeholder management skills with ability to engage and influence others.
• Ability to inspire, support and develop others to optimise performance.
• Significant experience in a large fast-paced service environment.
• Knowledge of customer management systems.

Responsibilities

• Manage the Operations Support Team with a focus on clear vision, direction, and accountability.
• Develop working relationships with stakeholders while following policies and ways of working.
• Ensure compliance processes are followed and understood by teams.
• Collaborate with senior leaders and their teams to drive results.
• Support budget delivery and monitor expenditure and compliance support.
• Manage performance against targets to optimise customer outcomes.
• Promote a culture of safety and compliance.
• Escalate concerns to Building Safety & Compliance when needed.

Skills

Communication skills

Interpersonal skills

Data reporting

Stakeholder management

Team leadership

Customer service

Job description

Sovereign Network Group is seeking an Operations Support Team Manager to lead the Operations Support Team from our Blandford office on a 12-month fixed-term basis. The role focuses on scheduling, administration, and compliance, delivering high levels of customer experience and regulatory adherence.

You will drive performance, manage stakeholder relationships, and ensure efficient delivery of planned, reactive, and compliance activities while supporting financial goals.