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Sovereign Network Group; Blandford Forum; On-site; GBP 40,000 - 55,000; Full time

Job summary

Sovereign Network Group is seeking an Operations Support Team Manager for a 12 month Fixed Term basis at the Blandford Office. The role leads the Operational Support Team, owning scheduling, administration and compliance activities to ensure regulatory obligations are met and customer experience is optimised.

You will provide direction to the team, delivering both operational and financial goals, while collaborating with senior leaders and stakeholders to maintain high performance and

Qualifications

• Excellent communication and interpersonal skills.
• Ability to interpret and use complex data to produce insightful reporting.
• Experience in a large, fast-paced service environment.

Responsibilities

• Lead the Operations Support Team with a clear vision and accountability.
• Coordinate customer appointments for planned, reactive and compliance work.
• Ensure regulatory obligations are met and customer experience is optimised.
• Collaborate with senior leaders to deliver operational and financial goals.
• Monitor expenditure and provide accurate compliance support cross-functionally.
• Drive performance against targets to achieve best outcomes for customers.
• Escalate safety and compliance concerns to Building Safety & Compliance.

Skills

Communication

Data reporting

Stakeholder management

People development

Large scale operations

Job description

Operations Support Team Manager - (Fixed Term)

Operations Support Team Manager to join our team working from our

Blandford Office on a

12 month Fixed Term basis.

SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.

The role

Through inspirational and visible leadership, the role will lead the Operational Support Team and have ownership of all aspects of support required for the area of the business including scheduling, administration and compliance coordination. Responsible for the coordination of all customer appointments for planned, responsive and compliance through to completion ensuring regulatory obligations are met and customer experience is optimised.

The role will provide direction, leadership and delivery of the Operational Support team, combined with the delivery of both our operational and financial goals.

Key Responsibilities

• Manage the Operations Support Team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvement
• Establish and maintain effectiveness by developing working relationships with all stakeholders, whilst observing SNG's policies, procedures, and ways of working
• Ensure compliance processes and procedures are being followed accurately and ensuring a high level of understanding throughout the teams
• Work collaboratively with senior leaders and their teams
• Ensure compliance and consistency in delivery to support budget delivery and appropriate monitoring of expenditure and compliance support
• Manage performance against an agreed performance targets to ensure the best outcome for our customers
• Promote a positive collaborative culture of building safety and compliance. Take personal responsibility for escalating any concerns to the Building Safety & Compliance team for consideration and/or investigation

What we need from you

• Excellent communication and interpersonal skills
• Ability to interpret and use complex data and create insightful reporting support business performance and regulatory compliance
• Stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
• Ability to inspire, support and develop others to optimise their performance
• Significant experience of operating within a large fast paced service environment handling a blended operation of both planned reactive and compliance service demand
• Knowledge and application of customer management systems
• Evidence of excellent customer service achievements in a complex delivery environment
• Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work