Operations Support Coordinator

Ipsum; Chorley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols (±

Group Personal Pension Plan

Career development & progression with…

24/7 virtual GP & mental healthSupport

Cycle to Work scheme

Discount club - supermarkets, phone,Gy

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Local social committees

Regular social events

Paid volunteering opportunities

Job summary

Ipsum is seeking an organised Operations Support Coordinator in Chorley to support the PMO Division. You will coordinate training, maintain certification records, and work with Contract Managers, Operations and SHEQ to ensure high standards are met.

The role emphasises building relationships, improving processes, and delivering efficient administrative support across operational teams. A proactive, detail-oriented approach is essential.

Qualifications

• 5 GCSEs at Grade 4–9 (A–C) or equivalent.
• Desirable: experience in Utilities or Construction.
• Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.
• Experience using SharePoint.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Proactive approach, able to work independently and in a team.
• Strong attention to detail and commitment to accurate records.
• Customer-focused approach with willingness to continuously improve processes.

Responsibilities

• Coordinate training activities, maintaining compliance standards and ensuring certification requirements are met.
• Schedule training and keep records up to date with contract managers and operations teams.
• Oversee training programmes and manage schedules in line with policies and requirements.
• Maintain regular contact with operational teams, providing updates on training and certification needs.
• Arrange training bookings, including trainers, venues and resources.
• Collaborate with SHEQ to ensure training and certification are consistently achieved.
• Enter audit and inspection data onto company systems accurately and timely.
• Raise purchase orders to support department activities.
• Provide general administrative support to deliver efficient departmental services.
• Identify opportunities for continuous improvement of processes.

Skills

MS Office proficiency

SharePoint experience

Organisational skills

Time-management

Communication skills

Education

5 GCSEs at Grade 4–9 (A–C)

Tools

Microsoft Office Suite

SharePoint

Job description

Operations Support Coordinator

Location: Chorley, Lancashire

Employment type: Full Time Permanent - Hours 8am to 4.30pm Monday to Friday

What’s in it for you

• 25 days annual leave plus bank holidays with the option to buy more
• Group Personal Pension Plan
• Career development & progression with the opportunity to earn professional qualifications
• 24/7 access to a virtual GP? and Mental health support & counselling services?
• Cycle to Work scheme?
• Discount club - supermarkets, phone bills, gyms & more?!
• Life assurance cover?
• Long service recognition?
• Enhanced Maternity Pay
• Active local social committees?
• Regular social events?
• Paid volunteering opportunities in your community?

About the Role

We have an exciting opportunity to join our PMO Division within Ipsum. We’re looking for an organised, proactive, and customer-focused Operations Support Coordinator to join our expanding Operational Support Team

In this role, you’ll provide essential support across our operational business units, helping to ensure training, certification and compliance requirements are effectively managed. You’ll work closely with Contract Managers, Operations and SHEQ teams, as well as external training providers, to keep everything running smoothly and to the high standards our business expects.

If you’re someone who enjoys being organised, building strong relationships, and finding ways to make processes more efficient, we’d love to hear from you.

As an Operations Support Coordinator, you will:

• Coordinate training activities, maintaining compliance standards, and ensuring certification requirements are met.
• Work closely with Contract Managers and Operations teams to schedule training and keep training records and requirements up to date.
• Oversee training programmes and manage training schedules in line with company policies and operational requirements.
• Maintain regular contact with operational teams, providing updates on training and certification requirements.
• Schedule and coordinate training activities, including booking trainers, venues, and other resources.
• Work collaboratively with Operations and the SHEQ team to ensure training and certification requirements are consistently achieved.
• Coordinate with external training suppliers and maintain effective working relationships.
• Enter audit and inspection report data onto company systems accurately and within required timescales.
• Arrange purchase orders where required to support departmental and business activities.
• Provide general administrative support to help deliver effective and efficient departmental services.
• Identify opportunities for continuous improvement and contribute to making our operational support processes more efficient.

About you

We’re looking for someone who is highly organised, proactive, and customer-focused, with a positive attitude and a genuine desire to deliver a high-quality service. You’ll be confident managing multiple priorities, communicating with a range of stakeholders and ensuring that important information and deadlines are kept on track.

• 5 GCSEs at Grade 4–9 (A–C), or equivalent
• Previous experience working within the Utilities or Construction industry is desirable.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience using SharePoint.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• A proactive approach, with the ability to work independently and as part of a wider team.
• A strong eye for detail and commitment to maintaining accurate records.
• A customer-focused approach and a willingness to continuously improve processes and ways of working.

Why join us

This is a fantastic opportunity to join a collaborative operational support team where your contribution will make a real difference. You’ll play an important role in ensuring our operational teams have the training, certification and administrative support they need to deliver safely, compliantly, and efficiently.

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