Operations Executive

Office Angels Limited; Linlithgow; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Office Angels Limited in Linlithgow is seeking an Operations Executive to sit at the heart of our growing organisation, coordinating programmes, improving processes and delivering exceptional client experiences.

This hybrid role offers variety, autonomy and the chance to shape operational excellence across multiple systems, training delivery and stakeholder liaison, with an emphasis on practical problem solving and proactive collaboration.

Responsibilities

• Coordinating training, content updates and uploading documentation to ensure clients access up-to-date information.
• Building strong relationships with clients and acting as a trusted point of contact.
• Coordinating client onboarding activities for smooth service delivery.
• Delivering virtual onboarding and training sessions to help clients navigate company systems.
• Guiding clients through processes, answering questions and providing ongoing support.
• Maintaining accurate records across multiple systems and ensuring data quality.
• Identifying opportunities to improve processes and enhance the client experience.

Job description

Operations Executive

Linlithgow | Hybrid Working

9am-5pm Mon-Fri

Do you love bringing order to complexity? Enjoy building relationships, improving processes and making things happen?

We're looking for an Operations Executive to join a growing organisation where you'll play a pivotal role in delivering exceptional experiences, supporting business growth and ensuring operations run seamlessly.

This is far more than a traditional administration role. You'll become a central part of the business, working closely with clients, stakeholders and colleagues to coordinate programmes, enhance processes, manage key systems and drive operational excellence.

If you enjoy variety, thrive on responsibility and want to see the direct impact of your work, this could be the opportunity you've been looking for.

What You'll Be Doing

As Operations Executive, you'll sit at the heart of the organisation, supporting the successful delivery of training and study programmes while creating an outstanding experience for clients and stakeholders alike.

Your responsibilities will include:

• Coordinating training, content updates, reviewing materials for accuracy and quality, and uploading documentation and resources to ensure clients have access to relevant, up-to-date information throughout their journey with the business.
• Building strong relationships with clients and acting as a trusted point of contact
• Coordinating client onboarding activities to ensure a smooth service delivery
• Delivering virtual onboarding and training sessions to help clients confidently navigate and use company systems
• Guiding clients through processes, answering questions, and providing ongoing support
• Managing client communications and ensuring stakeholders remain informed and engaged
• Maintaining accurate records and updating information across multiple systems
• Reviewing documentation and content to ensure accuracy and attention to detail
• Responding to queries and resolving issues in a professional and timely manner
• Supporting the wider team with administrative and operational activities
• Identifying opportunities to improve processes and enhance the client experience

Who Will Succeed in This Role?

• Proactive and able to take initiative without waiting to be asked
• A confident communicator who can build strong relationships with clients and colleagues
• Highly detail-oriented, with the ability to identify system errors and inconsistencies
• Passionate about delivering an exceptional standard of client service
• Organised and able to manage multiple tasks effectively
• Positive, proactive, and solutions-focused
• A strong team player who enjoys collaborating with and supporting others
• Comfortable learning new systems and working across multiple platforms
• Proud of the quality and accuracy of their work
• Enthusiastic, adaptable, and keen to contribute to a fun and supportive team environment

Why Join?

In return, you'll benefit from:

• A varied role with genuine autonomy and responsibility
• Hybrid working arrangement: office-based Monday to Thursday, with home working on Fridays. Following successful completion of the 3-month probation period, employees will also have the option to work from home on Thursdays.
• A supportive, fun and collaborative culture
• Ongoing development and long-term career potential
• Excellent benefits package on completion of probation

Ready for your next challenge?

If you're looking for a role where you can combine relationship management, operational excellence and continuous improvement while making a visible impact every day, we'd love to hear from you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website