Operations Support Analyst / Messaging Ops Support Engineer

Pontoon; Chester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dynamic Operations Support Analyst to enhance their Unified Communications environment. This role is perfect for tech enthusiasts eager to thrive in a fast-paced setting. You will manage day-to-day operations, handle critical client escalations, and collaborate with engineering teams to ensure seamless service delivery. If you have a passion for technology and a knack for troubleshooting, this opportunity offers a vibrant team environment and a chance to make a significant impact. Join us and help drive innovation while enjoying a highly competitive rate and professional growth opportunities!

Benefits

Professional growth opportunities

Highly competitive rate

Supportive team environment

Qualifications

• Strong experience with Microsoft Lync/Skype/Teams and PowerShell.
• Familiarity with Cisco UC Suite and monitoring tools like Splunk.

Responsibilities

• Support and manage Unified Communications collaboration environment.
• Handle client escalations and oversee production changes.
• Monitor application performance to meet availability demands.

Skills

Microsoft Lync/Skype/Teams

Persistent chat - Symphony Linux

Cisco UC Suite

Microsoft PowerShell

Monitoring tools (Splunk, SCOM)

Active Directory

SQL databases

Networking technologies

Linux servers

ITIL principles

Job description

Title: Operations Support Analyst / Messaging Ops Support Engineer
Contract Length: 12 Months
Location: Chester (3 days onsite per week)
Working Pattern: Full Time (need out of hours support)
Rate: Highly competitive rate available for suitable candidates

Are you ready to make an impact in the Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst / Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you!

Required Skills & Experience:

• Experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Persistent chat - Symphony Linux based - in the cloud.
• Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx.
• Experienced in infrastructure to support Symphony.
• Strong experience in Microsoft PowerShell and other scripting technologies.
• Proficiency with monitoring tools such as Splunk and SCOM.
• Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat.
• Solid understanding of Active Directory, SQL databases, and networking technologies.
• Experience with Linux servers and virtual platforms.
• Excellent problem-solving skills with a knack for troubleshooting.
• Strong communication skills to effectively interface with key software and hardware partners.
• Experience with ITIL principles and incident, change, and problem management disciplines is a plus.

Key Responsibilities:

• Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations.
• Handle critical client escalations and oversee production changes and infrastructure deployments.
• Execute processes to support IT infrastructure and deliver top-notch IT services that meet business needs.
• Monitor, measure, and report on application performance, ensuring they meet availability and capacity demands.
• Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting.
• Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention.
• Provide on-call support, covering nights and weekends as needed.

Desired Skills:

• ITIL Certification is a plus!

Why Join Us?

• Be part of a vibrant team dedicated to innovation and excellence.
• Work in a supportive environment that encourages professional growth.
• Enjoy a highly competitive rate and additional perks that come with this role.

If you're excited about the prospect of supporting a cutting-edge Unified Communications environment and possess the skills we're looking for, we want to hear from you! Join us in making a difference and enhancing our operational capabilities.

Apply now to seize this fantastic opportunity! Your future awaits!