Communication Engineer / Messaging Ops Support Engineer

Pontoon Solutions; Chester; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team as an Operations Support Analyst in the Unified Communications sector. This role involves managing a collaborative environment, ensuring seamless operations, and supporting critical client escalations. You will work closely with architecture and engineering teams to deliver top-notch IT services while fostering professional growth in a vibrant and innovative setting. If you are passionate about technology and thrive in fast-paced environments, this is the perfect opportunity for you to make a significant impact.

Benefits

Competitive salary

Professional growth opportunities

Supportive team environment

Qualifications

• Experience in Unified Communications and infrastructure support.
• Strong problem-solving and communication skills.

Responsibilities

• Support and manage Unified Communications collaboration environment.
• Handle client escalations and oversee production changes.
• Monitor application performance and ensure availability.

Skills

Microsoft Lync/Skype/Teams

Persistent chat - Symphony Linux

Cisco UC Suite

Microsoft PowerShell

Monitoring tools (Splunk, SCOM)

Active Directory

SQL databases

Networking technologies

Linux servers

ITIL principles

Job description

2 weeks ago Be among the first 25 applicants

Direct message the job poster from Pontoon Solutions

Principal Recruiter (Tech) | Pontoon Solutions (Adecco)

Location: Chester (3 days onsite per week)

Working Pattern: Full Time (need out of hours support)

Rate: Highly competitive rate available for suitable candidates

Are you ready to make an impact in the Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst / Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you!

Required Skills & Experience:

• Experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice)
• Persistent chat – symphony linux based is essential.
• Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx.
• Experienced in infrastructure to support symphony.
• Strong experience in Microsoft PowerShell and other scripting technologies.
• Proficiency with monitoring tools such as Splunk and SCOM.
• Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat
• Solid understanding of Active Directory, SQL databases, and networking technologies.
• Experience with Linux servers and virtual platforms.
• Excellent problem-solving skills with a knack for troubleshooting.
• Strong communication skills to effectively interface with key software and hardware partners.
• Experience with ITIL principles and incident, change, and problem management disciplines is a plus.

Key Responsibilities:

• Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations.
• Handle critical client escalations and oversee production changes and infrastructure deployments.
• Execute processes to support IT infrastructure and deliver top-notch IT services that meet business needs.
• Monitor, measure, and report on application performance, ensuring they meet availability and capacity demands.
• Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting.
• Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention.
• Provide on-call support, covering nights and weekends as needed.

Desired Skills:

• Additional experience in telephony and networking will be beneficial.
• ITIL Certification is a plus!

Why Join Us?

• Be part of a vibrant team dedicated to innovation and excellence.
• Work in a supportive environment that encourages professional growth.
• Enjoy a highly competitive rate and additional perks that come with this role.

If you're excited about the prospect of supporting a cutting-edge Unified

Communications environment and possess the skills we’re looking for, we want to hear from you! Join us in making a difference and enhancing our operational capabilities.

Apply now to seize this fantastic opportunity! Your future awaits!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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