Communication Engineer / Messaging Ops Support Engineer

Pontoon; Chester; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a skilled Operations Support Analyst to enhance their Unified Communications environment. This exciting role involves supporting and managing collaboration tools like Microsoft Lync, Skype, and Teams, ensuring smooth daily operations while tackling critical client escalations. You will collaborate with various teams to optimize IT infrastructure and provide on-call support. Join a vibrant team dedicated to innovation and professional growth, and enjoy a highly competitive rate along with additional perks. If you're passionate about technology and ready to make a difference, this opportunity is for you!

Benefits

Supportive work environment

Professional growth opportunities

Highly competitive rate

Additional perks

Qualifications

• Strong experience with Microsoft Lync, Skype, and Teams for Unified Communications.
• Proficiency in Microsoft PowerShell and monitoring tools like Splunk.

Responsibilities

• Support and manage Unified Communications operations for seamless service.
• Handle client escalations and oversee infrastructure deployments.

Skills

Microsoft Lync

Skype

Teams

Persistent chat

Cisco UC Suite

Microsoft PowerShell

Splunk

SCOM

Active Directory

SQL databases

Linux Servers

Networking technologies

ITIL principles

Troubleshooting

Job description

Title: Communication Engineer/Messaging Ops Support Engineer
Contract Length: 12 Months
Location: Chester
Working Pattern: Full Time (need out of hours support)
Rate: Highly competitive rate available for suitable candidates

Are you ready to make an impact in the Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst/Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you!

Required Skills & Experience:

• Experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Persistent chat - symphony linux based - in the cloud.
• Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx.
• Experienced in infrastructure to support symphony.
• Strong experience in Microsoft PowerShell and other scripting technologies.
• Proficiency with monitoring tools such as Splunk and SCOM.
• Ability to effectively interface with key software/hardware partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat.
• Solid understanding of Active Directory, SQL databases, and networking technologies.
• Experience with Linux Servers and virtual platforms.
• Excellent problem-solving skills with a knack for troubleshooting.
• Strong communication skills to effectively interface with key software and hardware partners.
• Experience with ITIL principles and incident, change, and problem management disciplines is a plus.

Key Responsibilities:

• Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations.
• Handle critical client escalations and oversee production changes and infrastructure deployments.
• Execute processes to support IT infrastructure and deliver top-notch IT services that meet business needs.
• Monitor, measure, and report on application performance, ensuring they meet availability and capacity demands.
• Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting.
• Facilitate problem resolution throughout the information system life cycle and document root causes for future prevention.
• Provide on-call support, covering nights and weekends as needed.

Desired Skills:

• ITIL Certification is a plus!

Why Join Us?

• Be part of a vibrant team dedicated to innovation and excellence.
• Work in a supportive environment that encourages professional growth.
• Enjoy a highly competitive rate and additional perks that come with this role.

If you're excited about the prospect of supporting a cutting-edge Unified Communications environment and possess the skills we're looking for, we want to hear from you! Join us in making a difference and enhancing our operational capabilities.

Apply now to seize this fantastic opportunity! Your future awaits!