Communication/Messaging support Engineer (Mattermost/Symphony)

Pontoon; Chester; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a skilled Communication Engineer to enhance their Unified Communications environment. This dynamic role involves managing tools like Skype for Business and MS Teams, ensuring seamless daily operations, and supporting critical infrastructure. Join a vibrant team dedicated to innovation and excellence, where your contributions will directly impact operational capabilities. If you're passionate about technology and thrive in a fast-paced environment, this is the perfect opportunity to advance your career and make a difference.

Benefits

Professional growth opportunities

Supportive work environment

Highly competitive rate

Qualifications

• Experience in managing Unified Communications tools like Skype for Business and MS Teams.
• Strong skills in Microsoft PowerShell and familiarity with monitoring tools.

Responsibilities

• Support and manage Unified Communications for daily operations.
• Handle client escalations and oversee infrastructure changes.
• Implement processes for quality IT services.

Skills

Skype for Business

Mattermost

Symphony

MS Teams

Microsoft PowerShell

Splunk

SCOM

Active Directory

SQL databases

Linux servers

Job description

Title: Communication Engineer / Messaging Ops Support Engineer (Mattermost/Symphony)

Contract Length: 12 Months

Location: Chester / Bromley (3 days a week on site)

Working Pattern: Full Time (requires out-of-hours support)

Rate: Highly competitive rate available for suitable candidates

Are you ready to make an impact in the Unified Communications arena? We are seeking a dynamic and skilled Operations Support Analyst / Messaging Ops Support Engineer to join our team! If you thrive in a fast-paced environment and have a passion for technology, this is the perfect opportunity for you!

Required Skills & Experience:

• Experience managing Skype for Business, Mattermost/Symphony Group Chat, & MS Teams (IM, Online Meetings with content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing & Softphone/Enterprise Voice).
• Experience with Symphony Linux-based persistent chat in the cloud.
• Familiarity with Cisco UC Suite, including Teams, Jabber, and WebEx.
• Experience supporting infrastructure for Symphony.
• Strong skills in Microsoft PowerShell and other scripting technologies.
• Proficiency with monitoring tools such as Splunk and SCOM.
• Ability to interface effectively with key partners like Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat.

• Solid understanding of Active Directory, SQL databases, and networking technologies.
• Experience with Linux servers and virtual platforms.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills for interfacing with software and hardware partners.
• Knowledge of ITIL principles, incident, change, and problem management (a plus).

Key Responsibilities:

• Support and manage our Unified Communications environment for seamless daily operations.
• Handle critical client escalations and oversee infrastructure deployments and changes.
• Implement processes supporting IT infrastructure and deliver quality IT services.
• Monitor application performance, ensuring availability and capacity requirements are met.
• Collaborate with Architecture and Engineering teams for planning, testing, and troubleshooting solutions.
• Facilitate problem resolution and document root causes for prevention.
• Provide on-call support, including nights and weekends as needed.

Desired Skills:

• ITIL Certification is a plus!

Why Join Us?

• Be part of a vibrant, innovative team dedicated to excellence.
• Work in a supportive environment fostering professional growth.
• Enjoy a highly competitive rate and additional perks.

If you're excited about supporting a cutting-edge Unified Communications environment and possess the skills we seek, we want to hear from you! Join us in making a difference and enhancing our operational capabilities.

Apply now to seize this fantastic opportunity! Your future awaits!

Pontoon is an employment consultancy committed to diversity and inclusion. We respect and value all individuals and are happy to provide reasonable adjustments at any stage of the recruitment process.