Product & Voice Ops - Support Engineer - GammaLabs

Gamma Recruitment Team; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a dynamic individual to join their team in Manchester. This role offers the chance to work on complex projects within a hybrid environment, focusing on the implementation and maintenance of core voice networks. You will be part of a collaborative team that values diverse perspectives and fosters a culture of continuous improvement. With a commitment to work-life balance and a range of attractive benefits, this position is perfect for someone looking to make a significant impact while growing their career in a supportive environment.

Benefits

25 days annual leave

Enhanced maternity and paternity pay

Pension plan with up to 5.1% contributions

Group income protection

Life assurance (4x salary)

Private medical insurance

Electric Vehicle scheme

Cycle to Work scheme

Volunteer day for charity

Qualifications

• Experience in managing complex projects integrating multiple products.
• Strong analytical skills to solve complex problems.

Responsibilities

• Implement and maintain the core voice/UCaaS network.
• Monitor incidents and provide technical guidance during network issues.

Skills

Problem-solving skills

Analytical thinking

DevOps practices

Network incident management

Job description

15 April 2025

A bit about us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

• Proven success on complex projects where you might be integrating several products and services.
• Experience with modern DevOps practices, tooling and a background working in such a team.

What will you be doing day-to-day?

• Responsible for the implementation, operation, and maintenance of the core voice/UCaaS network s alongside the wider Product & Voice Operations Team whom you will also provide support to, fostering a culture of continuous improvement and knowledge sharing.
• Develop and implement technical standards & best practices how we operate our core voice network infrastructure.
• Monitor/Respond to incidents across Gamma’s Core voice/UCaaS Network. This will involve you providing technical guidance for incidents, performing mitigating actions and supporting/performing any complex change activity.
  

What you’ll need:

• Problem-solving skills are imperative to this job role. You will be required to adopt analytical thinking and excel at supporting the team to dissect wide scoping and complex problems or projects.
• The ability to keep a cool head during major network incidents and concisely explain the various options which will move toward resolution. Some of these will be reviewed by senior management, however due to time constraints many need to be decided at this level.
• Constantly looking for innovation opportunities and to challenge the status quo. Automation is the key to Gamma being cost effective and looking for ways to simplify and automate repetitive tasks is key to this role.

What do we offer you?

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We care about your future, so our pension plan helps you save for the years ahead with contributions of up to 5.1% from Gamma, alongside your own contributions.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family at an additional cost.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is hybrid from our Manchester office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.