Operations Support

Interaction Recruitment; Desborough; On-site; GBP 16,000 - 23,000; Full time

Job summary

Interaction Recruitment PLC is seeking an Operations Support in Desborough to act as the central contact for hauliers and customers, coordinating bookings and keeping customers informed of activity.

You will report operational activity, assist with reporting to the Contract and Haulier Co-ordinator, and provide cover during peak periods. The role requires strong communication, organisational skills, and proficiency with Microsoft Office.

Qualifications

• Strong communication, both written and verbal.
• Good organisational and planning skills.
• Able to work independently and as part of a team.
• Adaptable to peak periods and a busy warehouse environment.
• Proficient in Excel, Outlook and Word.

Responsibilities

• Send customer reports at defined intervals.
• Respond in real time to issues with customers and hauliers.
• Ensure bookings follow haulier processes.
• Check WMS for process adherence.
• Provide holiday/sickness cover and general ops support.
• Deliver excellent customer service and care.
• Liaise with hauliers as required.
• Create and update spreadsheets and systems regularly.
• Handle issues from customer and haulier queries.

Skills

Communication skills

Organisational abilities

Ability to work under pressure

Attention to detail

Can-do attitude

Microsoft Office (Outlook, Excel, Word

Tools

Autostore WMS

Job description

Job Title: Operations Support

Location: Desborough

Hours: 0900-1700, 5 days in 7 (typically Monday to Friday)

Pay: £14.30 per hour

Our local client is looking for someone to provide operational support within their warehouse environment. The role holder will act as a centralised point of contact for both hauliers and customers to assist with the booking process. It will include keeping the customer fully informed of any activity and also provide reporting to the Contract and Haulier Co-ordinator

Key Responsibilities:

• Sending all customer reports at timed intervals.
• Working closely with the customer to deal in real time with any issues
• All haulier processes are being followed for bookings.
• Checking WMS for process adherence.
• Providing holiday / sickness cover and general support to ops controllers.
• Providing an excellent standard of customer care and service.
• Liaising with hauliers as and when required.
• Creating and updating spread sheets and systems at regular intervals.
• Deal with any issues arising from customer and haulier queries.

Transferrable Skills:

• Good communication skills (both verbal and written) and excellent organisational abilities.
• Capable of working alone when required.
• Flexible approach to the working day / week.
• Able to work under pressure during peak periods.
• Willing to take responsibility and accountability of their role.
• Highly motivated with a “Can do” attitude.
• Good previous attendance record.
• Capable of identifying and suggesting improvements.
• Knowledge of Autostore WMS would be advantageous.
• Excellent customer service skills.
• Excellent Microsoft Office skills, Outlook, Excel & Word.

INDKTT