Operations Support

Interaction Recruitment; Broughton; On-site; GBP 17,000 - 22,000; Full time

Job summary

Interaction Recruitment PLC is seeking an Operations Support for a warehouse environment. You will act as the central point of contact for hauliers and customers to assist with bookings, keeping the customer informed of activity and providing regular reporting to the Contract and Haulier Co-ordinator.

Key requirements include strong communication, reliability, and the ability to work across peak periods. The role involves creating reports, updating spreadsheets, and ensuring processes are

Qualifications

• Experience supporting warehouse operations and coordinating with hauliers.
• Strong communication and reporting skills.
• Proficient with Microsoft Office (Outlook, Excel, Word).
• Willing to cover peak periods and holidays.
• Knowledge of WMS is advantageous.

Responsibilities

• Send customer reports at regular intervals.
• Resolve real-time issues with customers.
• Follow haulier booking processes.
• Check WMS for process adherence.
• Provide holiday/sickness cover and support ops controllers.
• Deliver excellent customer care and service.
• Liaise with hauliers as needed.
• Create/update spreadsheets and systems regularly.
• Address issues from customer and haulier queries.

Skills

Communication

Organisational skills

Customer service

Team flexibility

Attention to detail

Ability to work under pressure

Attendance reliability

Can-do attitude

Problem solving

Tools

Autostore WMS

Job description

Job Title: Operations Support

Location: Desborough

Hours: (Apply online only), 5 days in 7 (typically Monday to Friday)

Pay: £14.30 per hour

Our local client is looking for someone to provide operational support within their warehouse environment. The role holder will act as a centralised point of contact for both hauliers and customers to assist with the booking process. It will include keeping the customer fully informed of any activity and also provide reporting to the Contract and Haulier Co-ordinator

Key Responsibilities

• Sending all customer reports at timed intervals.
• Working closely with the customer to deal in real time with any issues
• All haulier processes are being followed for bookings.
• Checking WMS for process adherence.
• Providing holiday / sickness cover and general support to ops controllers.
• Providing an excellent standard of customer care and service.
• Liaising with hauliers as and when required.
• Creating and updating spread sheets and systems at regular intervals.
• Deal with any issues arising from customer and haulier queries.

Transferrable Skills

• Good communication skills (both verbal and written) and excellent organisational abilities.
• Capable of working alone when required.
• Flexible approach to the working day / week.
• Able to work under pressure during peak periods.
• Willing to take responsibility and accountability of their role.
• Highly motivated with a “Can do” attitude.
• Good previous attendance record.
• Capable of identifying and suggesting improvements.
• Knowledge of Autostore WMS would be advantageous.
• Excellent customer service skills.
• Excellent Microsoft Office skills, Outlook, Excel & Word.

INDKTT