Operations Supervisor — Bus Services Leader

Arriva Group; Gillingham; On-site; GBP 38,000 - 47,000; Full time

Job summary

Arriva Group in Gillingham is seeking an Operations Supervisor to help run the day-to-day bus services. You will act as a key contact for drivers, allocate duties, and respond quickly to incidents to keep services moving safely and punctually.

The role requires strong supervisory and communication skills, a focus on safety, and the ability to work 40 hours per week with rotating shifts (5 days out of 7). This is a hands-on position that supports KPI delivery and continual service improvement.

Qualifications

• Supervisory experience with strong operational management skills.
• Demonstrates Arriva's Values.
• Proficient in Health and Safety.
• First Aid certification (or willingness to obtain).
• Strong coaching and communication skills.
• Customer-focused with effective IT skills.
• Influencing and decision-making abilities.
• Industry knowledge (PCV/HGV).
• Team player with resilience and flexibility.
• Experience working with Trade Unions.

Responsibilities

• Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
• Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
• People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
• Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
• Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
• Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
• Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.

Job description

Arriva Group in Gillingham is seeking an Operations Supervisor to help run the day-to-day bus services. You will act as a key contact for drivers, allocate duties, and respond quickly to incidents to keep services moving safely and punctually.

The role requires strong supervisory and communication skills, a focus on safety, and the ability to work 40 hours per week with rotating shifts (5 days out of 7). This is a hands-on position that supports KPI delivery and continual service improvement.