Operations Lead — Bus Network & Team Coach

Arriva Kent & Surrey Limited; Gillingham; On-site; GBP 36,000 - 49,000; Full time

Job summary

Arriva Kent & Surrey Limited in Gillingham is seeking an Operations Supervisor to contribute to the day-to-day bus operations, supporting drivers and ensuring safe, compliant services. You will allocate duties, respond to incidents, and drive continual improvement in customer and colleague experience while upholding Arriva values.

The role emphasises safety, KPI tracking, stakeholder communication, and staff development, with rotating shifts and a 40-hour week.

Qualifications

• Supervisory experience with strong operational management skills.
• Demonstrates Arriva's Values.
• Proficient in Health and Safety First Aid certification (or willingness to obtain).
• Strong coaching and communication skills.
• Customer-focused with effective IT skills.
• Influencing and decision-making abilities.
• Industry knowledge (PCV/HGV).
• Team player with resilience and flexibility.
• Experience working with Trade Unions.

Responsibilities

• Health and Safety: Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.
• Customer Service: Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
• People Management: Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
• Quality Assurance: Manage operational systems, monitor standards, and ensure efficient duty allocation.
• Financial Oversight: Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
• Continual Improvement: Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
• Corporate Social Responsibility: Uphold and promote the organization's values in all internal and external interactions.

Skills

Supervisory experience

Health and Safety

Coaching and communication

Customer-focused

IT skills

Influencing and decision-making

Industry knowledge (PCV/HGV)

Team player and resilience

Tools

IT systems

Job description

Arriva Kent & Surrey Limited in Gillingham is seeking an Operations Supervisor to contribute to the day-to-day bus operations, supporting drivers and ensuring safe, compliant services. You will allocate duties, respond to incidents, and drive continual improvement in customer and colleague experience while upholding Arriva values.

The role emphasises safety, KPI tracking, stakeholder communication, and staff development, with rotating shifts and a 40-hour week.