Operations Supervisor

Arriva TrainCare; Gillingham; On-site; GBP 38,000 - 47,000; Full time

Job summary

Arriva TrainCare in Gillingham is seeking an experienced Operations Supervisor to support the day-to-day running of our bus services, allocate driving duties, and act as the first point of contact for drivers during shifts. You will help deliver a safe, regulatory compliant operation, monitor KPI performance, respond to incidents, and drive continuous improvements in customer and colleague experience.

This full-time role offers rotating shifts (5 days out of 7) and a 40-hour week, with a focus

Qualifications

• Supervisory experience with strong operational management.
• Proficient in Health and Safety practices.
• First Aid certification or willingness to obtain.
• Strong coaching and communication skills.
• Customer-focused with effective IT skills.
• Industry knowledge (PCV/HGV).
• Experience working with Trade Unions.

Responsibilities

• Maintain a safe workplace, identify risks, and encourage proactive safety measures.
• Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.
• Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.
• Manage operational systems, monitor standards, and ensure efficient duty allocation.
• Record hours accurately, optimize duty allocation, and focus on cost-efficiency.
• Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.
• Uphold and promote the organization’s values in all interactions.

Skills

Supervisory experience

Health & Safety

First Aid

Coaching

Communication

IT skills

Customer-focused

PCV/HGV knowledge

Team player

Union experience

Job description

## Operations SupervisorApplylocations: Gillingham Bus Depottime type: Full timeposted on: Posted Todayjob requisition id: JR032913Role: Operations SupervisorLocation: GillinghamShifts: Rotating; 5 days out of 7Hours: 40 per weekSalary - £42772**Welcome to Arriva!****Our Operations Supervisors** contribute to the effective running of our day-to-day operation, with a continual focus on our improving the experience of colleagues and customers.**Purpose of role**Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.**Main Responsibilities:****Health and Safety:** Collaborate to maintain a safe workplace, identify risks, and encourage proactive safety measures.**Customer Service:** Respond positively to customer inquiries, manage complaints effectively, and oversee lost property procedures.**People Management:** Support a culture of Arriva values, ensure timely briefings for drivers, oversee uniform compliance, and facilitate staff training and development.**Quality Assurance:** Manage operational systems, monitor standards, and ensure efficient duty allocation.**Financial Oversight:** Record hours accurately, optimize duty allocation, and focus on cost-efficiency.**Continual Improvement:** Contribute to daily KPI tracking, share best practices, and support site improvement initiatives.**Corporate Social Responsibility**: Uphold and promote the organization's values in all internal and external interactions.**Essential Requirements:**Supervisory experience with strong operational management skills.Demonstrates Arriva's ValuesProficient in Health and SafetyFirst Aid certification (or willingness to obtain)Strong coaching and communication skillsCustomer-focused with effective IT skillsInfluencing and decision-making abilitiesIndustry knowledge (PCV/HGV)Team player with resilience and flexibilityExperience working with Trade UnionsThis job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.**APPLY NOW** to join the Arriva team to help deliver our vision of providing clean, sustainable, and reliable transport services to our customers for a greener future.