Operations Supervisor (37.5 Hours)

SPACE NK; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in beauty retail is seeking an Operations Supervisor for their new store in Birmingham. This role is pivotal in maintaining stock control and operational excellence while ensuring a customer-first experience. You will lead a dynamic team, uphold store standards, and manage stock processes effectively. With a focus on training and compliance, you will play a crucial role in enhancing the store's performance and customer satisfaction. If you are passionate about beauty and have a knack for operations, this opportunity is perfect for you to thrive in a fast-paced environment.

Qualifications

• Previous experience in retail operations preferred.
• Strong organisational and communication skills are essential.

Responsibilities

• Oversee stock control and operational processes relating to stock.
• Train the team on stock handling policies and ensure compliance.
• Manage daily deliveries and maintain stock areas.

Skills

Organisational Skills

Customer Service

Communication Skills

Time Management

Flexibility

Teamwork

Education

Experience in Retail Operations

Job description

We are so excited to be opening a new store in Birmingham at the Bullring shopping centre!

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Operations Supervisor Overview

As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.

About You

• Previous experience within retail operations preferred.
• Strong organisational skills and attention to detail.
• Ability to deliver a 'customer first' experience.
• Team player with the ability to work alone.
• Always lead by example, focusing on evolving the store opportunities.
• Flexibility to meet rapidly changing priorities and deadlines.
• Able to build strong and effective relationships.
• Excellent communication skills.
• Ability to understand store targets and KPI'S.
• Embraces change.
• Professional approach.
• Excellent planning and time management capabilities.

Role Responsibilities:

• Ensure that all stock processes and procedures are maintained within the store. Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
• To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
• Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
• Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
• Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
• Stock management on the sales floor including managing the discount process for damaged products.
• Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
• Prepare and manage stock takes and weekly cycle counts.
• Support on the shopfloor during peak business hours and when needed act as a Keyholder.
• Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
• Supply ordering to included packaging, hygiene, stationery etc.
• Support the Store Management team with Gratis and Grot policy and process.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.