Operations Supervisor

Menzies Aviation; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Menzies Aviation is seeking an Operations Supervisor to oversee daily operations at the station, ensuring the highest level of service to airline customers. This mid-senior level role requires strong organizational skills, a valid UK driving license, and prior dispatch experience. Join a team committed to delivering excellence in the aviation industry.

Qualifications

• Full UK driving licence required.
• Previous dispatch experience needed.
• Ability to work in a pressured environment.

Responsibilities

• Coordinate staff and resources to meet service standards.
• Manage communication with internal and external stakeholders.
• Ensure operational requirements and documentation are maintained.

Skills

Attention to detail

Organizational skills

Adaptability

Job description

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Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

This role will require the individual to carry out any duties documented in our dispatcher job description. To assist the Duty Manager in the day-to-day running of the Operations department. You will be the first point of contact to the station for all customers and airport. You will be responsible for co-ordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. Monitor turnrounds via SMART audits. You will ensure that our dispatch role is delivered safely on time and consistently in line with service level standards set for both on time and station performance. To influence and facilitate the consistent delivery of a “World Class” product to our AirlineCustomers.

What You Will Be Doing

• Provide a professional line of communication for internal and external stakeholders for the station, ensuring all relevant information is retained and passed accurately.
• Manage the recording and billing for airline customers in RSMS, ensuring all billable services are entered in a timely manner for each airline.
• Maintaining a good understanding of all operating systems in the operations department.
• Supervise the proper maintenance of flight files, auditing as necessary.
• Ensure all airline operational requirements are met, requesting flight plans, movement & delay messages are sent, airline systems are updated and referred to.
  
  
  

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What We Are Looking For

• Full UK driving licence
• Well organised with good attention to detail, proactive and able to work as part of a dynamic team.
• Previous dispatch experience and knowledge of weight & balance
• Be able to adapt to airline loading variations.
• Able to recognise and deal with challenges promptly and efficiently.
• Ability to work within a pressured environment being flexible to adapt to changing demands / circumstances.
  
  
  

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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