Weight Loss Coaching Team Lead (Dietitian/Nutritionist)

MANUAL; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic health start-up as a Weight Loss Coaching Team Lead. In this role, you'll manage a team of weight loss coaches, drive evidence-based practices, and actively engage with customers. Ideal candidates are passionate about behavioral change with a focus on fostering team excellence and supporting sustainable weight loss solutions.

Benefits

25 days annual holiday

Generous parental leave

Smart and motivated co-workers

Opportunity to shape a rapidly growing health & wellness start-up

Annual company retreat

Qualifications

• At least 2 years' experience supporting adults with weight loss.
• Experience in managing or supervising a team.
• Strong expertise in Motivational Interviewing.

Responsibilities

• Lead and develop a high-performing coaching team.
• Uphold operational and clinical standards.
• Drive impact and continuous improvement in customer outcomes.

Skills

Evidence-based behaviour change

Coaching

Problem-solving

Analytical skills

Education

Registered Dietitian (HPCSA)

Job description

Weight Loss Coaching Team Lead (Dietitian/Nutritionist)

Join to apply for the Weight Loss Coaching Team Lead (Dietitian/Nutritionist) role at MANUAL

Weight Loss Coaching Team Lead (Dietitian/Nutritionist)

4 weeks ago Be among the first 25 applicants

Join to apply for the Weight Loss Coaching Team Lead (Dietitian/Nutritionist) role at MANUAL

We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base.

You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You'll also contribute directly to customer care through occasional 1-to-1 coaching.

If you're passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you.

What you'll do

We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base.

You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You'll also contribute directly to customer care through occasional 1-to-1 coaching.

If you're passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you.

What you'll do

Lead and Develop a High-Performing Coaching Team

• Recruit, onboard, and manage a team of up to 12 coaches. Conduct fortnightly 1:1s, promote a feedback-driven culture, and support ongoing professional development. Ensure high-quality, evidence-based practice, particularly in behaviour change techniques.

Uphold Operational and Clinical Standards

• Act as the first point of contact for coach and cross-functional queries. Manage customer complaints and escalate serious adverse events appropriately. Maintain strong governance and quality assurance in partnership with the Head of Weight Loss Coaching.

Drive Impact and Continuous Improvement

• Monitor key customer outcomes and lead coaching-related projects to meet evolving business needs. Identify opportunities to optimise systems, customer experience, and retention.

Support and Deliver Direct Coaching

• Provide 1-to-1 coaching to customers where needed, maintaining direct insight into the customer journey.

Enable Best Practice and Collaboration

• Create and refine coaching resources, frameworks, and SOPs. Collaborate with Product, Data, and Ops teams to enhance tools, workflows, and services. Represent coaching in cross-functional initiatives and share insight to inform improvements.

Champion the Customer Journey

• Partner with relevant teams across the business to enhance end-to-end engagement. Monitor key journey touchpoints and drop-offs, and help test and refine coaching model adaptations.
  

Who you are

• Registered Dietitian (HPCSA) with at least 2 years' experience supporting adults with weight loss
• Strong expertise in evidence-based behaviour change (e.g. Motivational Interviewing)
• Analytical and confident communicator, comfortable with working with data
• Self-motivated and solution-focused, with an entrepreneurial mindset and ability to work independently
• Thrives in a fast-paced, dynamic environment
• Willing to attend the Cape Town office periodically if the role evolves into a hybrid format

Desirable:

• At least 1 year of experience managing or supervising a team
• Experienced in customer conflict resolution with diplomacy and empathy

What we offer

• Contract Type: 12-month contractor agreement (must be registered as an independent contractor)
• Remote-first role (Cape Town-based candidates preferred; hybrid potential in future)
• Working Hours: Monday–Friday, 12:30pm–9:00pm SA time + one weekend shift (with time off in lieu)
• Leave: 25 days annual holiday + generous parental leave
• Smart and motivated co-workers
• Opportunity to shape a rapidly growing health & wellness start-up
• Annual company retreat

What we need from you

• Based in South Africa, with right to work (we cannot offer visa sponsorship right now)
• Registered with the HCPSA

Our hiring process

• Apply Online: Submit your application via our careers portal
• Screening Call: Brief call with Head of Weight Loss Coaching to explore your fit
• Practical Task: You'll be invited to complete a short task to help us understand your approach and experience
• Core Interview: Interview with the Head of Weight Loss Coaching and another member of the team, such as the Director of Weight Loss. This will include a case study exercise that you’ll be given in advance of the interview.
• Final Interview: Meet one of our in-house hiring champions for culture fit and role alignment

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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