Operations Supervisor

FedEx; Bentfield; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Bonus

Job summary

FedEx Express UK Limited is seeking an Operations Supervisor to join the Stansted management team. You will lead and motivate a team of handlers, ensuring the shift aligns with hub targets and KPIs while upholding high standards of customer care and safety.

You will communicate clearly with the team, produce required depot reports, and drive continuous improvement through coaching and development. The role is based at Stansted, 37.5 hours per week.

Qualifications

• Experience leading a shift in a logistics hub.
• Strong communication and reporting skills.
• Ability to coach and develop a team for continuous improvement.

Responsibilities

• Lead and motivate a team of handlers.
• Ensure shift performance meets hub targets and KPIs.
• Maintain high levels of internal and external customer care.
• Produce reports as required by the depot.
• Communicate effectively to all team members via hub briefing.
• Ensure compliance with HASAWA and security procedures; maintain good housekeeping.
• Manage, train and develop your team for continuous improvement or succession.

Skills

People management

Communication skills

Team player

Self-motivated

Time management

Work under pressure

Job description

Company:

GBR FedEx Express UK Limited

Address:

Cargo Area South, Stansted Airport

Scheduled Weekly Hours:

37.5

Worker Type:

Regular

Posting Start Date

12-Sept-2026

Posting Close Date:

30-Dec-2026

Job Family:

FXE-EU: Operations Supervisor (ID)

Position Summary:

Hours: 37.5 per week.

Salary : TBS

Shift Pattern: TBS

We have an opportunity for an Operations Supervisor to join our management team based at Stansted.

As an Operations Supervisor you will lead and motivate a team of handlers.

Your roles and responsibilities will include but not be limited to:

• Ensuring the effective performance of the shift in line with Hubs targets and KPI’s
• Ensure that high levels of internal and external customer care are maintained by the shift Produce relevant reports as required by the depot
• Effectively communicate to all team members via hub briefing etc
• Ensure that all HASAWA Legislation/Security Procedures are adhered to and that good housekeeping is maintained
• Manage, train and develop your team for continuous improvement or succession through coaching, delegation and feedback
• Adhering and gatekeeping FedEx’s policies and procedures

To be successful in the role you will have the following skills:

• Excellent people management
• Excellent written and verbal communication skills
• The ability to work as part of a team or on your own initiative
• Be self-motivated, results and target orientated
• The ability to prioritise a busy workload , with excellent organisational skills
• The ability to work in a busy environment

In return for your hard work and commitment you will get a competitive salary & bonus, with the opportunity for real career progression and excellent training and development.

FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by “Fortune” magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.