Operations Support Agent

FedEx; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

Job summary

GBD FedEx Express UK Transportation Limited is seeking an Operations Support Agent in the UK. The role involves handling customer calls, ensuring urgent packages are delivered on time, and coordinating with teammates to resolve delivery issues. You will use the in-house tracking system and follow FedEx procedures.

We offer training, resources for development, and a range of employee benefits. The position is part of a dynamic team within a leading global express transport network with a 40-hour

Qualifications

• Clear communication with customers and colleagues.
• Ability to prioritise tasks in a fast-paced setting.
• Strong time management and attention to detail.

Responsibilities

• Ensuring urgent packages reach the right place on time.
• Answering incoming calls about shipment collections and delivery inquiries.
• Check and investigate failed shipments or collections; reallocate for next day delivery.
• Enter data into the in-house tracking system.
• Maintain clear communication with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Attention to detail

Tools

In-house tracking system

Job description

Company: GBD FedEx Express UK Transportation Limited

Address: Unit 9 Newton Road

Scheduled Weekly Hours: 40

Worker Type: Regular

Posting Start Date: 28-Aug-2026

Posting Close Date: 27-Aug-2026

Job Family: FXE-EU: Operations Support Agent (ID)

Position Summary: We have an exciting opportunity for you to join our team of Operation Support Agents.

Salary: £29,161.08 pa.

Days/shifts per week: 5 days p/w.

Hours per week: 40 hours

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you:

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.

FedEx in the UK is Disability Confident 'Committed'.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by \"Fortune\" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.

Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.