Operations Supervisor

FedEx Express México; City of Edinburgh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Retirement plan

Uniform provided

Free parking

Life assurance 4x salary

Employee assistance programme

Hospital cash plan

Tuition assistance

Discount shipping rates

Career opportunities

Job summary

GBJ FedEx Express UK Transportation Limited is seeking an Operations Supervisor to drive station hub activity and supervise a 40-hour week. You will report to the Deputy Manager and help exceed customer expectations through effective team leadership and adherence to FedEx policies.

Responsibilities include coaching, delegation, reporting, and safeguarding health and safety. The role requires strong organisational and people skills to manage a busy shift pattern and drive continuous improvement.

Qualifications

• Supervisory experience and ability to drive a team.
• Desire to engage and motivate staff to meet targets.
• Great organisational skills to manage a busy workload.
• Approachable and adaptable with strong communication.

Responsibilities

• Drive performance of the team to meet hub targets and KPIs.
• Maintain customer care across shifts and ensure quality service.
• Provide operational efficiencies and manage resources.
• Produce depot reports as required and communicate with the team.
• Uphold health and safety standards and foster coaching.

Skills

Supervisory experience

Team motivation

Organisational skills

Communication

Job description

Company:GBJ FedEx Express UK Transportation Limited Address: 171 Turnhouse Road Scheduled Weekly Hours:40 Worker Type:Regular Posting Start Date14-Sept-2026 Posting Close Date:29-Sept-2026 Job Family:FXE-EU: Operations Supervisor (ID)

Position Summary:

Your role We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve. Reporting into the Deputy Manager you’ll drive all Station/Hub activity to ensure the operation is efficient and effective to exceed our customers’ expectations. Working hours: 40 per week Shift pattern: Tuesday - Saturday , hours to be confirmed Salary: £16.57 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What will you going to be doing?

• Drive performance of the team in line with Station/Hubs targets and KPI's
• Ensure all levels of internal and external customer care are maintained by the shift
• Provide optimal levels of operational efficiencies and resource
• Produce relevant reports as required by the depot
• Effectively communicate to all team members via hub briefing etc
• Maintain Health & Safety Standards of your team and the Station/Hub
• Manage, train and develop your team for continuous improvement or succession through coaching, delegation and feedback
• Adhering and gatekeeping of the FedEx's policies and procedures

What are we looking for?

• Someone who has a desire to engage and motivate a team to achieve
• Supervisory skills and experience
• An approachable/adaptable person
• Great organisational skills with the ability to manage and delegate a busy workload

What you’ll get!

• 22 days holiday a year (+1 day for every full year worked between Jan-Dec, up to 27 days)
• FedEx Retirement Plan
• Free Uniform and PPE
• Free parking
• Life assurance policy which pays out 4 x salary
• Employee Assistance Programme Provides you with confidential support, information and advice to help you with your wellbeing
• Hospital cash plan scheme
• Tuition assistance for external training
• Reduced rate shipping for international packages
• Group scheme savings on many items
• Great career opportunities

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted.

At FedEx, diversity and inclusion happens because we do it together. FedEx in the UK is Disability Confident ‘Committed’. FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.

The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace. FedEx Express is the world's largest express-transportation company. Serving 220 countries globally, we have the world's most advanced and reliable global air-ground express distribution network.

Delivering parcels on time, to the right place is our business. So much so, we are continually expanding and refining our uniquely integrated all-cargo express network. A network that relies as equally on its transportation, communication, and information technology infrastructure as it does on its people. Over more than 425,000 team members around the world embody the can-do spirit that has made us one of the most admired and reputable companies in the world. They are united by their commitment to the Purple Promise — to make every FedEx experience outstanding — and committed to our success in connecting people and possibilities around the world. In return, we provide our team members with a safe, inclusive and rewarding workplace environment where everyone has opportunities to grow and thrive.