Operations Specialist

International SOS group; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private health care

Pension scheme

Life insurance

Paid volunteering day

18 days annual leave

Job summary

International SOS is recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick. You will demonstrate a caring attitude, coordinate cases, authorise treatments, and handle policy claims with professionalism.

Working with doctors, nurses and operations colleagues in a fast-paced, global environment, you will coordinate medical care and manage data and process integrity while delivering compassionate support.

Qualifications

• Excellent communication, critical thinking and organisational skills required.
• Empathy and determination to help people.
• Interest in Healthcare, World Politics or International Security preferred.
• Experience in customer service in a contact centre beneficial.

Responsibilities

• Demonstrate a caring attitude when answering queries with the objective of exceeding expectations.
• Coordinate cases by booking appointments, authorising treatments or handling policy claims with professionalism.
• Assess situations, coordinate medical care and communicate logistics across the world.
• Collaborate with doctors, nurses, security and operations experts in a fast-paced environment.

Skills

Excellent communication skills

Critical thinking

Organisational skills

Sympathetic nature

Data protection and integrity

Microsoft Office

Customer service experience in contact

Education

A-Levels or Degree level

Tools

Microsoft Office

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role:

Are you a compassionate and perceptive listener?

Looking for a position where your curiosity and investigative skills can make a real impact?

International SOS is currently recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick

Operations Specialist Duties:

• -Demonstrate a caring attitude when answering queries with the objective of exceeding expectations
• -Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
• -Assess situations, co-ordinate medical care and communicate logistics across the world
• -Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.

About you:

• In order to be successful as an Operations Specialist you will need:
• -Excellent communication skills (verbal and written)
• -Critical thinking and organisational skills to handle a variety of situations
• -Naturally sympathetic with determination to help people
• -The ability to take ownership of protecting data and process integrity
• -Confidence in using Microsoft Office
• -Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
• -Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred

Benefits - Operations Specialist

• -Starting Salary is £29,638 per annum, eligible for overtime allowances and salary increases based on performance
• -Structured career development track, with opportunities for progression
• -Shifts are 3 days on, 4 days off weekly
• -18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
• -A day’s leave for your birthday
• -Private health care, dental cover, pension scheme, life insurance, paid volunteering day
• -Subsidised staff cafeteria and free tea, coffee and fruit
• -Discount schemes (Cycle2work, season ticket loans, gym discounts)
• -Access to our Employee Assistance & Employee Support Programme
• -Access to Chiswick Business Park Enjoy Work events
• -Start date: 4th Jan 2027 (flexible)

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today.