Global Operations Specialist – Health & Security

International SOS; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private health care

Dental cover

Pension scheme

Life insurance

Paid volunteering day

Staff cafeteria & free tea/coffee/水果

Job summary

International SOS is seeking an Operations Specialist in London, Chiswick. You will join a team of medical, security and logistics experts to coordinate cases, arrange treatments, and manage policy claims while upholding data integrity and confidentiality.

The role emphasises compassionate communication, critical thinking, and teamwork in a fast-paced environment. A’ Level or Degree and interest in healthcare or international security are preferred.

Qualifications

• Excellent communication skills (verbal and written).
• Critical thinking and organisational skills to handle a variety of situations.
• Sympathetic with determination to help people.
• Ability to take ownership of protecting data and process integrity.
• Confidence in using Microsoft Office.
• Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial.
• Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred.

Responsibilities

• Answer queries with a caring attitude and aim to exceed expectations.
• Coordinate cases by booking appointments, authorising treatments or handling policy claims.
• Assess situations, coordinate medical care and communicate logistics globally.
• Collaborate with doctors, nurses, security and operations teams in a fast-paced environment.

Skills

Communication skills

Critical thinking

Organisational skills

Data protection

MS Office

Customer service experience

Education

A’ Level or Degree

Tools

Microsoft Office

Job description

International SOS is seeking an Operations Specialist in London, Chiswick. You will join a team of medical, security and logistics experts to coordinate cases, arrange treatments, and manage policy claims while upholding data integrity and confidentiality.

The role emphasises compassionate communication, critical thinking, and teamwork in a fast-paced environment. A’ Level or Degree and interest in healthcare or international security are preferred.