Coordinating Nurse

International SOS group; Greater London; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Health and dental cover

Pension scheme

Life assurance

3-month induction and preceptorship

ILS/ALS training funded

RCNi portal access

Leave and study leave benefits

Cycle2work and gym discounts

Job summary

International SOS is seeking a Coordinating Nurse based in London to join a global team delivering expert medical assistance. Office-based role at Chiswick Park, with no night shifts and a strong emphasis on patient care and risk assessment.

You will liaise with professionals across 27 countries, coordinate medical care, and support pre-trip health assessments while maintaining the highest standards of safety and compliance.

Qualifications

• NMC registered with around 5 years’ ICU/Emergency experience.
• Broad clinical experience in travel/global health, cruise ship, or NGO work.
• Able to identify critical medical issues and act promptly.
• Excellent telephone manner and IT skills (MS Office).
• Fluent in written/spoken English; other languages are a plus.

Responsibilities

• Receive calls from patients worldwide and provide telephonic triage and medical advice.
• Provide pre-trip travel advice and vaccination guidance.
• Assess medical standards in patient location and advise fitness to fly.
• Coordinate medical care and interpret risks across locations.
• Direct patients to appropriate medical facilities and coordinate treatment.
• Arrange medical evacuations/repatriations with medical escorts or air ambulance.
• Participate in internal quality-improvement projects.

Skills

NMC registered

ICU experience

Emergency nursing

English fluent

MS Office

Additional language

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

Are you looking for an opportunity to broaden your medical and clinical knowledge in a truly global team?
Due to the success and growth of our team, International SOS is currently recruiting a Coordinating Nurse to be based at offices in Chiswick Park, London. This is an office-based position, with no nightshifts. This is your chance to join a global team who strive for the best possible care for each and every patient.

About the Role:

Focusing on quality and excellent patient care, liaising with colleagues based in 27 different countries and utilising the company’s extensive global resources to provide outstanding medical assistance to patients and clients across the world.

Your main day-to-day tasks will include:

• Receiving calls from patients located anywhere in the world. Performing telephonic triage/holistic medical assessment (a great mix of primary care /complex medical emergency), providing risk-assessed evidence-based medical advice and medical direction to patients;
• Providing pre-trip travel advice including assessment of pre-trip travel medical risks and advising on travel health and vaccination requirements;
• Assessing medical standards of care in the patient’s location against international standards and providing guidance on fitness to fly;
• Coordinating medical care for patients anywhere in the world, interpreting medical situations with a tailored risk analysis of condition vs geographical location;
• Directing patients to the best medical facilities in a specific location;
• Liaising with international medical professionals to obtain medical information about patients, coordinate medical treatment and making recommendations on change/upgrade in care;
• Arranging medical evacuations and repatriations, either via commercial carrier (with medical escorts) or air ambulance;
• The opportunity to act as medical escort for medical evacuation/repatriation;
• Being involved in internal quality-improvement projects.

Requirements:

• NMC registered with typically around 5 years’ experience in ICU/Emergency setting
• Broad clinical experience in either travel / global health, public health, cruise ship, military nursing, humanitarian / NGO work
• Able to identify critical medical issues and act promptly to
• Able to thrive under pressure in a fast-paced environment, adaptable and empathetic
• Excellent telephone manner and technical skills (MS Word, Excel PowerPoint, Databases)
• Proficient in written and spoken English language with good communication skills
• Additional language(s) an advantage

• Remuneration £45,049 per annum depending on experience
• Bupa health and dental cover, Pension scheme, Life assurance
• 3-month (fully paid) induction, coaching and preceptorship support
• UK Resuscitation courses: ILS and ALS training and revalidation fully funded
• Assistance with revalidation and reflection pieces and free access to the RCNi portal
• 12 hour shifts rotating from Monday to Sunday working every 4/5 weekends
• 22 days annual leave increasing with service, option to buy additional leave, Birthday off, 5 days study leave, paid volunteering day
• Cycle2work, season ticket loans, gym discounts, childcare vouchers
• Access to our Employee Assistance & Employee Support Programme
• Experience the “Enjoy Work” entertainment and events at Chiswick business park

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages