Operations & Social Media Coordinator

Confidential; Liverpool; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential, a Liverpool-based business, is seeking an Operations & Social Media Coordinator to join their team and help balance customer service, operational coordination, administration and social media management. The role is primarily office-based, with weekend work on a rotating rota, and may require occasional support with cleaning duties when staff are unavailable.

You will manage customer enquiries, coordinate schedules, create engaging content across Facebook, Instagram and TikTok, and

Qualifications

• Proven experience managing social media for a business.
• Experience creating content for Facebook, Instagram and TikTok.
• Strong organisational and time management abilities.
• Willingness to support cleaning duties when required.
• Full UK Driving Licence.

Responsibilities

• Act as a key contact for customers via phone, email and messaging.
• Coordinating schedules and assisting with operational planning.
• Managing business social media accounts and producing content.
• Monitoring engagement and helping shape future content plans.
• Maintaining accurate records and providing general admin support.

Skills

Customer service

Organisation

Time management

Social media management

Content creation

Communication

Initiative

Independent work

Driving licence

Tools

Meta Business Suite

Canva

Job description

Operations & Social Media Coordinator

Liverpool £28,000-£30,000 Full-Time Permanent

Adaptable Recruitment are delighted to be working exclusively with a growing Liverpool-based business to recruit an Operations & Social Media Coordinator.

This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment and wants a role where no two days are the same.

We're looking for a highly organised and proactive individual who can confidently balance customer service, operational coordination, administration and social media management.

Whilst primarily office-based, this role also requires someone who is happy to support the wider operation, including occasionally assisting with cleaning duties during periods of high demand or unexpected staff shortages.

Important Requirements

• Full UK Driving Licence
• Weekend Working on a Rotating Rota
• Previous Business Social Media Experience
• Willingness to Occasionally Support Cleaning Operations When Required

The Role

Duties will include:

• Acting as a key point of contact for customers via phone, email and messaging platforms
• Supporting customer enquiries, bookings and day-to-day communication
• Coordinating schedules and assisting with operational planning
• Managing changes, problems and last-minute challenges as they arise
• Maintaining accurate records, systems and internal databases
• Providing general office and administrative support
• Managing business social media accounts across Facebook, Instagram and TikTok
• Creating engaging content including posts, stories, reels and promotional material
• Scheduling content through Meta Business Suite and similar platforms
• Producing branded graphics using Canva
• Monitoring engagement and helping shape future content plans
• Working closely with the wider team to support business operations

About You

• Excellent customer service and communication skills
• Strong organisational and time management abilities
• The ability to manage multiple priorities in a busy environment
• Previous experience managing social media for a business
• Experience creating content across Facebook, Instagram and TikTok
• Knowledge of Meta Business Suite
• Experience using Canva or similar design tools
• Strong written communication skills
• A positive, solutions-focused approach
• The confidence to work independently and use initiative
• A full UK driving licence

Essential Requirements

• Full UK driving licence
• Weekend availability on a rotating basis
• Previous hands-on social media experience for a business
• Strong customer service background
• Willingness to occasionally assist with cleaning duties when operationally required

What's on Offer?

• Salary of £28,000-£30,000 depending on experience
• Permanent, full-time opportunity
• Genuine variety and responsibility from day one
• Opportunity to make a real impact within a growing business
• Supportive team environment
• Long-term career development opportunities

This position would suit candidates from customer service, office coordination, operations, scheduling, hospitality, property or other service-led environments who enjoy being involved in all aspects of a business.

If you're looking for a varied role where you can combine organisation, customer service, operations and social media, we'd love to hear from you.