Operations & Service Support Manager

Bucks and Berks Recruitment; High Wycombe; On-site; GBP 32,000 - 46,000; Full time

Job summary

Bucks and Berks Recruitment in High Wycombe is seeking an experienced Business Support Manager to oversee day-to-day operations, lead a small team and coordinate between Directors, Service Manager and Project Teams. You will manage schedules, invoicing and cross-functional communication to keep the business running smoothly.

This hands-on role requires strong organisational skills, a proactive approach to problem solving, and a focus on process improvement across service and project

Qualifications

• Experience in business support, service administration, operations or coordination.
• Experience managing or supervising staff.
• Excellent organisational and administrative skills.
• Strong commercial awareness and customer service skills.
• Experience using CRM or business management systems.
• Ability to prioritise a busy workload and meet deadlines.
• Proactive approach to ownership and problem resolution.

Responsibilities

• Lead and support the Business Support Team, providing guidance, training and day-to-day management.
• Act as the main non-technical support to the Service Manager and wider business.
• Coordinate communication between Service, Projects, Accounts and Management teams.
• Oversee engineer scheduling and job administration, ensuring work is completed efficiently and processed through to invoicing.
• Manage client enquiries, service agreements, maintenance schedules and renewals.
• Prepare, issue and follow up quotations for service, maintenance and remedial works.
• Monitor sales opportunities and provide regular updates to management.
• Support subcontractor and supplier administration.
• Manage client portals, compliance documentation and pre-qualification requirements.
• Produce management reports and identify opportunities to improve systems and processes.
• Support quality, compliance and continuous improvement initiatives, including ISO standards.

Skills

Business support

Service administration

Operations coordination

Staff supervision

Organisational skills

Customer service

Prioritisation & time management

Proactive problem solving

Tools

CRM software

Business management systems

Job description

Bucks and Berks Recruitment in High Wycombe is seeking an experienced Business Support Manager to oversee day-to-day operations, lead a small team and coordinate between Directors, Service Manager and Project Teams. You will manage schedules, invoicing and cross-functional communication to keep the business running smoothly.

This hands-on role requires strong organisational skills, a proactive approach to problem solving, and a focus on process improvement across service and project