Sales Support Manager

Allstaff; Biggleswade; On-site; GBP 68,000 - 72,000; Full time

Job summary

Allstaff Recruitment in Biggleswade is seeking a Sales Support Manager for a full-time permanent role. The position carries a 40-hour week and a salary of £68,000–£72,000, with duties centred on leading the Sales Support team and coordinating with logistics, finance, and after-sales functions.

The role requires strong leadership, excellent communication, and solid experience in KPI management, reporting, and process improvement as part of a busy commercial operation.

Qualifications

• Experience leading a sales support, sales operations, customer service or commercial administration team.
• Strong analytical and reporting capabilities.
• Experience managing KPIs, SLAs and departmental performance metrics.
• Excellent communication skills.
• Excellent organisational skills and strong time management.

Responsibilities

• Oversee the day-to-day operation of the Sales Support functions and staff.
• Support with the management of logistics providers.
• Monitor performance targets.
• Liaise with the After Sales Department and Workshops.
• Be responsible for new machine invoice and delivery targets.
• Liaise with finance department to ensure payments are received and processed accurately.
• Ensure all spreadsheets and databases are maintained by the team.
• Providing reports and updates.
• Support and attend trade shows as required.
• Formulating, developing, and monitoring customer service KPIs.
• Keep up to date with machine developments and industry trends.

Skills

Team management

Analytical skills

KPIs / SLAs

Communication

Time management

Tools

MS Office

CRM systems

Job description

Summary of the Sales Support Manager role

We have an exciting opportunity for a Sales Support Manager based in Biggleswade for one of our clients on a Full time permanent basis.

Salary: £68,000 - £72,000

Location: Biggleswade

Type of Contract: Permanent

Hours: Monday – Friday – 40 hours

Responsibilities of the Sales Support Manager

• Oversee the day-to-day operation of the Sales Support functions and staff


• Support with the management of logistics providers


• Monitor performance targets


• Liaise with the After Sales Department and Workshops


• Be responsible for new machine invoice and delivery targets


• Liaise with finance department to ensure payments are received and processed accurately


• Ensure all spreadsheets and databases are maintained by the team


• Providing reports and updates


• Support and attend trade shows as required


• Formulating, developing, and monitoring customer service KPIs


• Keep up to date with machine developments and industry trends

Requirements for a successful Sales Support Manager

• Previous experience managing a sales support, sales operations, customer service or commercial administration team


• Strong analytical and reporting capabilities


• Experience managing KPIs, SLAs and departmental performance metrics


• Excellent communication skills


• Excellent organisational skills and able to prioritise through effective time management


• Proficient in use of MS Office and CRMs

About Allstaff Recruitment

We’re an independent recruitment specialist based in Bedfordshire, supporting businesses across Bedford, Milton Keynes, and surrounding areas.

We recruit for permanent, temporary, and contract roles across multiple sectors.