Operations Service Manager - Care Technology

TN United Kingdom; Winchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative consultancy is seeking an exceptional Operations Service Manager to lead care technology initiatives in Winchester. This role offers a unique opportunity to drive improvements in social care, manage diverse teams, and make a significant impact on the lives of vulnerable service users. With a flexible working arrangement, you will oversee operations, engage with stakeholders, and ensure quality assurance while collaborating with development teams. Join a forward-thinking organization committed to enriching lives through technology and making a real difference in the community.

Benefits

Healthcare

Generous leave

Pension

Bonuses

Share ownership

Tax-efficient benefits

Qualifications

• Experience managing care technology and health services.
• Proven skills in inspiring and managing diverse teams.

Responsibilities

• Oversee operations in Hampshire and Kingston, manage referrals.
• Lead quality assurance initiatives to meet standards.

Skills

Management of care technology

Team leadership

Risk management

Data analysis

Communication skills

Project management

Job description

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Operations Service Manager - Care Technology, Winchester

Client: PA Consulting

Location: Winchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 34c08758c821

Job Views: 9

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description

Company Description

About us

We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are an innovation and transformation consultancy with over 4,000 specialists across various sectors, operating globally from offices in the UK, US, Netherlands, and Nordics.

PA. Bringing Ingenuity to Life.

Job Description

• Flexible working: We are guided by our client work and needs; however, you have autonomy to manage your time and diary to suit your work/life balance.
• Work arrangement: This role involves a mix of working from home and onsite in Winchester 2 days per week.
• Travel: Occasional visits around Hampshire and to Kingston (Southwest London), and to PA’s London office in Victoria, may be required.

Established in 2013, Argenti is an award-winning partnership created by PA Consulting, collaborating with Councils to deliver innovative care technology services. We aim to help people of all ages live safer, more independent lives in their homes.

We seek an exceptional Operations Service Manager to join the Argenti care technology partnership. This role offers an opportunity for a seasoned manager to innovate in care technology and make a significant impact on the lives of vulnerable service users.

Reports to: Service Director

Responsibilities include:

• Service management: Oversee operations in Hampshire and Kingston, manage referrals, coordinate partners, drive improvements, and meet KPIs.
• Team leadership: Manage the delivery team, including roles seconded from Hampshire County Council.
• Risk management: Identify and mitigate risks related to privacy, security, and usability.
• Performance reporting: Collaborate on service performance reports.
• Data analysis: Use data to identify trends and areas for improvement.
• Stakeholder liaison: Engage with service user groups.
• Quality Assurance: Lead quality assurance initiatives to meet standards.
• Service development: Manage projects aligned with strategic goals.
• Service review: Lead case reviews and communication with users.
• Team collaboration: Work with development and transformation teams to innovate services.

Qualifications

• Experience managing care technology, social care, and health services.
• Proven managerial skills, ability to inspire and manage diverse teams, including remote teams.
• Passion for adult social care and improving lives.
• Understanding of care technology outcomes.
• Excellent communication and report writing skills.
• Strong organizational and project management skills.
• Willingness to commute to Winchester and occasional travel to Kingston.
• Deep understanding of social care users and their needs.

If you meet these criteria and are interested, we encourage you to apply via our online application.

Additional Information

Life at PA is about enriching our people's work experience with growth opportunities and meaningful work. We value diversity and inclusivity and strive to be representative of the world around us. We offer extensive benefits, including healthcare, generous leave, pension, community involvement, bonuses, share ownership, and tax-efficient benefits.

We are committed to diversity and encourage applications from underrepresented groups.

Adjustments or accommodations: If you need adjustments during the recruitment process, please contact us.