Operations & Service Executive (Part-Time) - Fixed Term

The Pure Gold Company; United Kingdom; Remote; GBP 30,000 - 32,000; Part time

Benefits offered by this job

Fully remote role

Generous pension scheme

33 days annual leave

Birthday day off

Health Cash Plan

Discount Portal

Family leave policies

Company events

Job summary

The Pure Gold Company is seeking a reliable, organised Service & Operations Executive on a part-time basis to support operations in its wholesale division. The role focuses on end-to-end execution, data entry, transaction processing, and maintaining accuracy across global compliance requirements.

You will work closely with senior leadership to ensure seamless, compliant delivery of client services. This 6-month fixed-term maternity cover offers remote working with optional London office, 20

Qualifications

• Experience in a fast-paced environment with ownership for outcomes.
• Commercial awareness and ability to interact with senior stakeholders.
• Capable of autonomous work with sound judgement and maturity.
• Proactive mindset for process improvement and efficiency.
• Strong administration skills and meticulous attention to detail.

Responsibilities

• Serve as first point of contact for client inquiries and issues.
• Assist onboarding of new clients and ensure compliance requirements are met.
• Manage partner accounts and provide purchase and status details.
• Process transactions and manage related documentation (POs, invoices, contracts).
• Maintain CRM and stock databases; support operational initiatives and projects.
• Identify opportunities to improve processes and client experience.
• Take ownership of operational issues from identification to resolution.
• Coordinate receipt, storage, and distribution of precious metals for clients.
• Process orders via Salesforce; perform data entry and clerical support.
• Support wider team as needed.

Skills

Customer service

Data entry

Salesforce navigation

Microsoft 365

Stakeholder communication

Problem solving

Autonomy

Attention to detail

Tools

Salesforce

Excel

Outlook

Teams

Loop

Job description

Service & Operations Executive

(Fixed Term Maternity Cover)

The Company

This is an exciting opportunity to join the wholesale division of a well-established and fast-growing physical gold and silver brokerage that has been operating for almost 10 years, with revenues exceeding £100 million. Our wholesale arm is part of a wider group that has built a strong reputation for trust, reliability, and client service. While the core part of our group of businesses serves private investors, our wholesale division focuses on supporting partners, institutions, and distributors worldwide. The group is regularly referenced in respected publications including the FT, Reuters, WSJ, Daily Mail, Metro, and CNBC, reflecting the strength of our reputation and the trust we have built globally.

We operate in a dynamic yet non-corporate environment, where operational excellence and the bigger picture go hand-in-hand. Our work is built on robust processes, meticulous attention to detail, and seamless client service - all underpinned by our values: the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy.

We are committed to creating an environment where precision, collaboration, and adaptability are rewarded. Whether coordinating complex logistics, managing compliance across jurisdictions, or ensuring smooth operational delivery for our global client base, our people play a crucial role in keeping our business running efficiently.

We invest in our team through ongoing coaching, mentoring, and skills development, providing opportunities to grow within operations or explore other areas of the business. If you take pride in delivering quality work, enjoy working to high standards, and thrive in a supportive team that values agility and process, you’ll feel right at home here.

The Role

We are seeking a reliable, organised, and detail-oriented part-time Operations and Service Executive to provide essential operational, administrative, and logistical support. This is primarily an end-to-end, execution-focused role, with a strong emphasis on data entry, transaction processing, and operational accuracy. The role is central to ensuring our complex operational processes run efficiently and remain fully compliant with global requirements.

As a growing but close-knit company, we value team players who are adaptable and willing to contribute across different areas of the business when needed.

This role is suited to someone who enjoys taking ownership, has a naturally proactive mindset, and is motivated by improving how things are done. While operational excellence and attention to detail are critical, we are equally interested in individuals who can identify opportunities, challenge existing processes constructively, and contribute to the ongoing growth and evolution of the business.

Working closely with senior leadership, this position offers exposure well beyond a typical operational role. The successful candidate will be comfortable balancing hands-on execution with commercial awareness, professional judgement, and a strong sense of accountability for outcomes.

This position is being offered on an initial 6-month fixed-term contract to provide maternity cover within our Wholesale Operations team. While the initial contract is for six months, there may be an opportunity to extend the contract depending on business requirements. As our Wholesale business continues to grow, there may also be the potential for the role to become permanent. Any extension or permanent opportunity would be subject to business needs at the time and is not guaranteed.

Role responsibilities

• Serve as the first point of contact for general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
• Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
• Manage partner accounts and provide detailed information about purchases and account status.
• Provide operational support and insight to senior leadership, contributing to business initiatives and strategic projects where required.
• Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
• Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
• Identify opportunities to improve processes, controls, efficiency, and client experience, proactively helping to implement positive change.
• Take ownership of operational issues from identification through to resolution, ensuring a high standard of execution and accountability.
• Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
• Taking, processing and hedging orders through our bespoke Salesforce system
• Undertake data entry and provide clerical support for operations and projects.
• Assist the wider team as necessary.
• Providing top quality customer care, relationship management, database management, and logistical expertise.

• Demonstrable experience working in a fast-paced environment where personal ownership and accountability for outcomes are expected.
• Highly self-motivated with a proactive approach to problem-solving and continuous improvement.
• Commercially aware and comfortable interacting professionally with senior stakeholders, including senior leadership.
• Capable of operating with a high degree of autonomy, sound judgement, and maturity.
• Naturally curious and improvement-focused, with the confidence to challenge processes constructively and suggest better ways of working.
• Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent).
• Experience, or interest in, precious metal markets, and wider financial/investment markets.
• Salesforce expertise highly desirable.
• An organised planner with excellent administration skills, attention to detail, and multitasking abilities.
• A logical thinker with a thorough and diligent approach to prioritising work.
• Process orientated to ensure compliance across multiple jurisdictions.
• Proactively delivers excellent customer service and solutions.
• Resilient and adaptable to working in a growth environment.
• A quick learner who is comfortable working autonomously when required
• A team player with a willingness to pitch in to help others.
• Ability to work under pressure and flexibility to cope with changing priorities.
• A confident communicator, both verbal and written
• Good time-management and planning skills.
• Confident to express an opinion and unafraid to challenge.
• Must be residing full-time in the UK and have the Right to Work in the UK.

Package & Hours

• Part Time 20 hours per week, Monday to Friday between 09:00am – 13:00pm
• £30,000 - £32,000 Full Time Equivalent, dependent on experience (£16,000 - £17,066 Pro Rata for part-time appointments)
• Generous pension scheme
• Fully remote role (option to work from our London office if preferred)

Holiday & Benefits

• 33 days annual leave (inclusive of any public holidays) (Pro Rata for part-time appointments)
• An extra day of holiday for your Birthday
• Company get-togethers and events
• Health Cash Plan
• Discount Portal
• Generous family leave policies
• A positive, ambitious, and rewarding culture

Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.