Operations Scheduler: Work Orders & Service Delivery

JLL; England; On-site; GBP 30,000 - 42,000; Full time

Job summary

JLL Workplace Management is seeking a capable coordinator to manage end-to-end work orders, coordinating planned and reactive services with our engineering and supply chain teams.

The role emphasizes accurate data recording, proactive status updates, and maintaining service levels in a fast-paced environment. Strong communication and customer service experience are essential for success in this position.

Qualifications

• 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Excellent communication – both written and verbal
• Ability to stay calm in a high paced environment.

Responsibilities

• Execute end-to-end work order management and co-ordinate planned and reactive services.
• Record information to resolve service requests, incidents and complaints with accurate classification.
• Monitor, action and elevate work orders to meet service levels and inform customers of progress.
• Procurement of services from external supply partners and service delivery management.
• Develop and maintain understanding of Maximo and scheduling systems used for facilities management services.

Skills

Excellent communication

Customer service

Calm under pressure

Job description

JLL Workplace Management is seeking a capable coordinator to manage end-to-end work orders, coordinating planned and reactive services with our engineering and supply chain teams.

The role emphasizes accurate data recording, proactive status updates, and maintaining service levels in a fast-paced environment. Strong communication and customer service experience are essential for success in this position.