Operations Scheduler – Utilities & Field Teams (Warrington)

Lanes Group; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

Lanes Group is recruiting a Scheduler for our Sapphire Utility Solutions division in Warrington. You will coordinate, plan and schedule operational activities, allocating work to engineers and coordinating with customers to set appointments.

The role requires strong organisation, the ability to work under pressure and a focus on delivering high-quality customer service within 40 hours per week and in line with SLAs.

Qualifications

• Experience planning and scheduling operational activities.
• Strong diary and resource management abilities.
• Customer liaison skills and clear updates on progress.
• Familiarity with SLAs and KPIs is preferred.

Responsibilities

• Plan daily, weekly, and long-term work activities.
• Allocate jobs to engineers based on availability, skill set, and location.
• Monitor schedules and adjust for emergencies, absences, or changing requirements.
• Liaise with customers to arrange appointments and provide progress updates.
• Ensure scheduling information is recorded in company systems.
• Coordinate with teams to maximise productivity and minimise downtime.
• Track completion and follow up on outstanding works.
• Produce scheduling reports for management.
• Handle incoming calls, emails, and requests relating to planned works.
• Ensure compliance with procedures, SLAs, and regulations.
• Support continuous improvement in scheduling efficiency.

Skills

Proactive & solutions-focused

Under pressure & deadlines

Problem-solving

Team player

Professional & customer-focused

Adaptable & flexible

Tools

Scheduling systems

Job description

Lanes Group is recruiting a Scheduler for our Sapphire Utility Solutions division in Warrington. You will coordinate, plan and schedule operational activities, allocating work to engineers and coordinating with customers to set appointments.

The role requires strong organisation, the ability to work under pressure and a focus on delivering high-quality customer service within 40 hours per week and in line with SLAs.