Scheduler

Lanes Group; England; Presencial; GBP 24.000 - 30.000; Jornada completa

Descripción de la vacante

Lanes Group is recruiting a Scheduler for our Sapphire Utility Solutions division in Warrington. You will coordinate, plan and schedule operational activities, allocating work to engineers and coordinating with customers to set appointments.

The role requires strong organisation, the ability to work under pressure and a focus on delivering high-quality customer service within 40 hours per week and in line with SLAs.

Formación

• Experience planning and scheduling operational activities.
• Strong diary and resource management abilities.
• Customer liaison skills and clear updates on progress.
• Familiarity with SLAs and KPIs is preferred.

Responsabilidades

• Plan daily, weekly, and long-term work activities.
• Allocate jobs to engineers based on availability, skill set, and location.
• Monitor schedules and adjust for emergencies, absences, or changing requirements.
• Liaise with customers to arrange appointments and provide progress updates.
• Ensure scheduling information is recorded in company systems.
• Coordinate with teams to maximise productivity and minimise downtime.
• Track completion and follow up on outstanding works.
• Produce scheduling reports for management.
• Handle incoming calls, emails, and requests relating to planned works.
• Ensure compliance with procedures, SLAs, and regulations.
• Support continuous improvement in scheduling efficiency.

Conocimientos

Proactive & solutions-focused

Under pressure & deadlines

Problem-solving

Team player

Professional & customer-focused

Adaptable & flexible

Herramientas

Scheduling systems

Descripción del empleo

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £650 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
United Utilities operates across a number of contracts across our business, predominantly wastewater network services as part of the AMP 7 period plan. The Team support reactive and planned maintenance across the CCTV & Jetting and Civils teams, further supported by our in house Traffic Management Division and Capital Projects covering the entire UU network.

Role

Scheduler

Location

Warrington

Hours

40 hours a week

Salary

£27,115 per annum

Purpose of the role

The Scheduler is responsible for coordinating, planning, and scheduling operational activities to ensure work is completed efficiently, on time, and in line with customer requirements. The role involves managing diaries, allocating resources, liaising with customers and field teams, and maintaining accurate scheduling records while ensuring the highest levels of customer service.

Key Responsibilities

• Plan and schedule daily, weekly, and long-term work activities for operational teams.
• Allocate jobs to engineers, technicians, or field operatives based on availability, skill set, and location.
• Monitor work schedules and make adjustments to accommodate emergencies, absences, or changing customer requirements.
• Liaise with customers to arrange appointments and provide updates on job progress.
• Ensure all scheduling information is accurately recorded and maintained within company systems.
• Communicate effectively with operational teams to optimise productivity and minimise downtime.
• Track job completion and follow up on outstanding works.
• Produce scheduling reports and provide updates to management
• Manage incoming calls, emails, and requests relating to planned works and appointments.
• Ensure compliance with company procedures, service level agreements (SLAs), and relevant regulations.
• Support continuous improvement initiatives to enhance scheduling efficiency and customer satisfaction.

Skills & Experience

• Proactive and solutions-focused.
• Able to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Excellent team player with a collaborative approach.
• Professional and customer-focused.
• Adaptable and flexible in response to business needs.

Desirable

• Experience using scheduling or workforce management systems.
• Knowledge of utilities, construction, facilities management, or engineering environments.
• Experience working with KPIs and service level agreements.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.