Operations & Patient Services Administrator

NHS Jobs; Redditch; On-site; GBP 21,000 - 31,000; Full time

Job summary

NHS Jobs in Redditch is seeking an organised administrator to support the Operations Manager and the wider team. You will handle records, policies, and standard operating procedures while ensuring data quality and governance.

The role also covers reception, patient registrations and appointments, privacy compliance under UK GDPR, and confidential handling of information. You will contribute to audits and quality improvements while maintaining safe, efficient clinical and non-clinical operations.

Responsibilities

• Provide comprehensive administrative support to the Operations Manager and wider team.
• Prepare, maintain, and update organisational records, documents, policies, and standard operating procedures.
• Support data quality audits, compliance activities, and quality improvement projects.
• Manage electronic filing systems and maintain accurate records.
• Assist with procurement processes, stock management, and supplier communications.
• Deliver a professional and welcoming reception service.
• Manage patient registrations, appointment bookings, and demographic updates.
• Coordinate patient flow during clinical sessions and elevate concerns appropriately.
• Ensure waiting areas are maintained to a high standard and provide a positive patient experience.
• Handle patient enquiries with professionalism, empathy, and confidentiality.
• Answer incoming telephone calls promptly and professionally.
• Manage email inboxes and electronic communication systems.
• Accurately record, process, and relay messages to clinicians and colleagues.
• Support the management of online booking systems and digital patient communications.
• Support compliance with CQC Fundamental Standards and NHS contractual requirements.
• Maintain governance records, compliance trackers, and audit documentation.
• Assist with preparation for inspections, audits, and contract reviews.
• Contribute to the organisation's quality improvement initiatives and service development activities.
• Promote a culture of continuous learning, openness, and professional accountability.
• Support the maintenance of a safe environment for patients, staff, and visitors.
• Conduct routine health and safety checks and maintain compliance records.
• Monitor Infection Prevention and Control (IPC) standards in non-clinical areas.
• Report incidents, hazards, and near misses through organisational reporting systems.
• Support risk assessments and implementation of corrective actions.
• Ensure compliance with UK GDPR, Data Protection Act 2018, and NHS confidentiality requirements.
• Maintain the security and confidentiality of sensitive patient and organisational information.
• Complete mandatory information governance and data security training.

Job description

NHS Jobs in Redditch is seeking an organised administrator to support the Operations Manager and the wider team. You will handle records, policies, and standard operating procedures while ensuring data quality and governance.

The role also covers reception, patient registrations and appointments, privacy compliance under UK GDPR, and confidential handling of information. You will contribute to audits and quality improvements while maintaining safe, efficient clinical and non-clinical operations.