Operations & Onboarding Assistant (6-Month FTC)

Pelion; Glasgow; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Zusammenfassung

Pelion in Glasgow is seeking an Entry-Level Operations Assistant on a 6-month fixed-term maternity cover. You will support onboarding, handle customer and billing enquiries, and manage SIM inventory.

You will collaborate with global teams to ensure timely, professional support, help keep processes running smoothly, and identify opportunities to boost operational efficiency. Ideal candidates are highly organized, possess strong communication skills, and are comfortable with MS Office; experience

Qualifikationen

• Excellent written and verbal communication skills.
• Highly organized, proactive, and detail oriented.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong customer service orientation and problem-solving mindset.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Experience with ticketing systems (Hubspot, Jira) is a plus.

Aufgaben

• Manage SIM card dispatch, provisioning and inventory control.
• Support new customer onboarding activities.
• Handle customer enquiries, including billing investigations and issue resolution.
• Maintain accurate internal records and deliver clear, timely communication.
• Collaborate with global and cross-functional teams to coordinate and resolve operational issues.
• Identify opportunities for process improvements and contribute to enhancing operational efficiency.

Kenntnisse

Communication

Organization

Multitasking

Customer service

MS Office

Tools

Hubspot

Jira

Jobbeschreibung

Pelion in Glasgow is seeking an Entry-Level Operations Assistant on a 6-month fixed-term maternity cover. You will support onboarding, handle customer and billing enquiries, and manage SIM inventory.

You will collaborate with global teams to ensure timely, professional support, help keep processes running smoothly, and identify opportunities to boost operational efficiency. Ideal candidates are highly organized, possess strong communication skills, and are comfortable with MS Office; experience