Operations Associate: Onboarding & Billing, 6-Month Contract

Pelion; Glasgow; Vor Ort; GBP 20.000 - 24.000; Vollzeit

Zusammenfassung

Pelion is seeking a motivated Entry-Level Operations Assistant in Glasgow to join our team on an initial 6-month fixed-term contract as maternity cover. You will support new customer onboarding and handle customer and billing enquiries, while managing SIM inventory and collaborating with global teams to ensure excellent operational support.

You will work with Operations, Technical Support, Service Delivery and Account Management to keep processes running smoothly and identify opportunities to

Qualifikationen

• Excellent written and verbal communication across teams and customers.
• Highly organized, proactive, and detail oriented.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong customer service orientation and problem-solving mindset.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).

Aufgaben

• Manage SIM card dispatch, provisioning and inventory control.
• Support new customer onboarding activities.
• Handle customer enquiries including billing investigations and issue resolution.
• Maintain accurate internal records and clear timely communication.
• Collaborate with global teams to coordinate and resolve issues.
• Identify opportunities for process improvements and efficiency.

Kenntnisse

Communication

Organized

Multitasking

Customer service

MS Office

Tools

Hubspot

Jira

Jobbeschreibung

Pelion is seeking a motivated Entry-Level Operations Assistant in Glasgow to join our team on an initial 6-month fixed-term contract as maternity cover. You will support new customer onboarding and handle customer and billing enquiries, while managing SIM inventory and collaborating with global teams to ensure excellent operational support.

You will work with Operations, Technical Support, Service Delivery and Account Management to keep processes running smoothly and identify opportunities to