Operations Assistant (Maternity Cover)

Pelion; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Job summary

Pelion in Glasgow is seeking an Entry-Level Operations Assistant on a 6-month fixed-term maternity cover. You will support onboarding, handle customer and billing enquiries, and manage SIM inventory.

You will collaborate with global teams to ensure timely, professional support, help keep processes running smoothly, and identify opportunities to boost operational efficiency. Ideal candidates are highly organized, possess strong communication skills, and are comfortable with MS Office; experience

Qualifications

• Excellent written and verbal communication skills.
• Highly organized, proactive, and detail oriented.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong customer service orientation and problem-solving mindset.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Experience with ticketing systems (Hubspot, Jira) is a plus.

Responsibilities

• Manage SIM card dispatch, provisioning and inventory control.
• Support new customer onboarding activities.
• Handle customer enquiries, including billing investigations and issue resolution.
• Maintain accurate internal records and deliver clear, timely communication.
• Collaborate with global and cross-functional teams to coordinate and resolve operational issues.
• Identify opportunities for process improvements and contribute to enhancing operational efficiency.

Skills

Communication

Organization

Multitasking

Customer service

MS Office

Tools

Hubspot

Jira

Job description

Operations Assistant (Maternity Cover)

Location: Glasgow

Department: Operations

About the Role

We are seeking a motivated and adaptable Entry-Level Operations Assistant based in Glasgow to join our team on an initial 6-month fixed-term contract, providing maternity cover.

In this role, you will support new customer onboarding, handle customer and billing enquiries, manage SIM inventory and work closely with teams across Pelion to ensure a high standard of operational support.

You’ll collaborate with our global Operations, Technical Support, Service Delivery and Account Management teams to ensure customers receive timely, effective and professional support, while helping keep internal processes running smoothly and efficiently.

What You’ll Be Doing

Operations Administration Responsibilities

• Manage SIM card dispatch, provisioning and overall inventory control.
• Support new customer onboarding activities.
• Handle customer enquiries, including billing investigations and issue resolution.
• Maintain accurate internal records and deliver clear, timely communication.
• Collaborate with global and cross-functional teams to coordinate and resolve operational issues.
• Identify opportunities for process improvements and contribute to enhancing operational efficiency.

What We’re Looking For

Must-Haves

• Excellent written and verbal communication skills.
• Highly organized, proactive, and detail oriented.
• Ability to manage multiple priorities in a fast-moving environment.
• Strong customer service orientation and problem-solving mindset.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).

Nice-to-Haves (or things you’ll learn here)

• Experience with ticketing systems (Hubspot, Jira).
• Prior experience in operations, service desk or customer success roles.
• Knowledge of Mobile Network Operators.